Delivery Station Liaison Agent
Delivery Station Liaison Agent
Posted on :
14-05-2025
Employer Active
1 Vacancy
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Job Description
Even the best functioning processes need to be prepared for unforeseen circumstances. Amazons Delivery Station Liaison Agents are in direct contact with our customers ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need your ability to quickly respond and put in place solutions will help keep this vital part of Amazons operations running smoothly.
Key job responsibilities
Place outbound calls to customers
Investigate and resolve delivery issues and collaborate with Amazon logistics and delivery partners when needed
Keep daily weekly and monthly records of progress with customer queries
Follow Standard Operating Procedures and keep customer data secure
Assist with internal communications including giving presentations and contributing to continuous improvement and internal engagement programmes
A day in the life
Youll be based at one of our lastmile delivery warehouses where Amazons leading logistics system operates. As orders are dispatched and delivered youll be in contact with our warehouse associates delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery youll be informing our delivery partners. Where you notice a delivery issue youll get to work resolving it straight away so that our customers get a great experience every time without having to contact Amazon.
Operating at the heart of Amazons logistics youll develop logistical and customer expertise that sets Amazon apart. Youll connect with our customers every day using your indepth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team
Our mission is to be Earths most customercentric company and few departments have as direct an impact on that mission as our Customer Service team. Were an inclusive team who empower and look after our people so they have the time and energy to focus on our customers happiness. Our goal is to reduce customer effort every way we can helping them get the best results quickly and efficiently. We support our selfservice channels to offer expert insights into our customers most complex issues.
Within the DSL team you will work as part of a nationwide team linked across different delivery sites throughout the UK. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers.
Relevant experience of dealing with customer queries via phone and email
Relevant experience in an administrative support role involving collaboration with internal or external teams
Relevant experience of solving problems whether related to customer queries or internal process issues
Advanced proficiency in local language
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.
Experience in communicating with senior colleagues
Professional experience in a fastpaced environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Place outbound calls to customers
Investigate and resolve delivery issues and collaborate with Amazon logistics and delivery partners when needed
Keep daily weekly and monthly records of progress with customer queries
Follow Standard Operating Procedures and keep customer data secure
Assist with internal communications including giving presentations and contributing to continuous improvement and internal engagement programmes
A day in the life
Youll be based at one of our lastmile delivery warehouses where Amazons leading logistics system operates. As orders are dispatched and delivered youll be in contact with our warehouse associates delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery youll be informing our delivery partners. Where you notice a delivery issue youll get to work resolving it straight away so that our customers get a great experience every time without having to contact Amazon.
Operating at the heart of Amazons logistics youll develop logistical and customer expertise that sets Amazon apart. Youll connect with our customers every day using your indepth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team
Our mission is to be Earths most customercentric company and few departments have as direct an impact on that mission as our Customer Service team. Were an inclusive team who empower and look after our people so they have the time and energy to focus on our customers happiness. Our goal is to reduce customer effort every way we can helping them get the best results quickly and efficiently. We support our selfservice channels to offer expert insights into our customers most complex issues.
Within the DSL team you will work as part of a nationwide team linked across different delivery sites throughout the UK. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers.
Relevant experience of dealing with customer queries via phone and email
Relevant experience in an administrative support role involving collaboration with internal or external teams
Relevant experience of solving problems whether related to customer queries or internal process issues
Advanced proficiency in local language
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.
Experience in communicating with senior colleagues
Professional experience in a fastpaced environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Department / Functional Area
Key Skills
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