Receptionist (ZR_23038_JOB)
Receptionist (ZR_23038_JOB)
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38100 - 38100
1 Vacancy
Job Description
This is a remote position.
- Mondays to Fridays 8:00 am to 5:00 pm Sydney Australia
Join a leading property restoration and remediation company serving premier real estate agencies and major insurance providers across Australia. This established and fastgrowing firm specializes in critical services such as water damage restoration environmental remediation and disaster recovery. With a reputation for professionalism and excellence the team partners with property owners and insurers to restore and protect valuable real estate assets.
As the Receptionist you will be the first point of contact for clients technicians and new inquiries playing a critical role in managing communications and ensuring accurate data processing. You ll handle a high volume of inbound phone calls manage quote requests via email and support smooth coordination between field teams and office staff. This role is perfect for someone who thrives in a structured environment is techsavvy and delivers exceptional attention to detail.
1. Phone Call Management (Up to 50 Calls Per Day)
Answer all incoming calls professionally and efficiently.
For existing clients:
Ask for and record the job number referenced by the caller.
Locate the relevant job in the system and forward the call to the assigned staff member.
For field technicians:
Determine whether they need support from the reports or booking team.
Route calls accordingly.
For new inquiries:
Follow a provided script to evaluate client suitability.
If suitable collect required client details and forward to the booking team.
If unsuitable use a script to explain and redirect them to a more appropriate trade.
2. Email and Quote Request Processing
Review incoming quote requests via email.
Crosscheck details automatically extracted by the system with the original work order.
Correct any discrepancies in the data or approve if accurate.
Convert finalized forms into active jobs within the system.
Requirements
- Proven experience in a receptionist or administrative support role
- Excellent verbal and written communication skills
- Fast and accurate data entry capabilities
- Comfortable working with cloudbased systems and multiscreen environments
- Professional courteous and able to manage high call volumes with composure
- Cloudbased forms and document management systems
- Internal job management platform
- VoIP phone system (training provided)
- No conflict resolution or technical troubleshooting required
- Role focuses on inbound call handling and light emailbased data verification
- Opportunities for growth into broader administrative functions as the business expands
Benefits
- HMO coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent workfromhome position and an Independent Contractor arrangement the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates and the rate depends on your performance in the application process.
Proven experience in a receptionist or administrative support role Excellent verbal and written communication skills Fast and accurate data entry capabilities Comfortable working with cloud-based systems and multi-screen environments Professional, courteous, and able to manage high call volumes with composure Tools & Technology: Cloud-based forms and document management systems Internal job management platform VoIP phone system (training provided) Additional Notes: No conflict resolution or technical troubleshooting required Role focuses on inbound call handling and light email-based data verification Opportunities for growth into broader administrative functions as the business expands
Employment Type
Full Time
