Field Service Technician (NJ, NY, PA)

Responsible for installation testing analyzing maintaining repairing and training on Syntegon  products at customer sites. Provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon.

• Provide turnkey support for startup IQ OQ and PQ on new machine installations.
• Provide updates and modifications to machine control software at customer sites and training customers on use and maintenance of equipment.
• Coordinate development activities and upgrades related to updating and improving machine functionality.
• Provide support to customers Customer Service and Sales as required.
• Work in a cleanroom environment fully gowned. Work in tight quarters; on top and underneath equipment standing stooping kneeling and bending continuously (approx. 66% of the time).
• Maintain a flexible schedule allowing for travel on short notice. Travel extensively in North America as well as worldwide when needed.  Approximately 75% travel required. Many customers are located in the Northeast must be driving distance to PA NY NJ.
• Maintain necessary machine configuration documentation during installation.
• Participate in continuous training as needed in order to maintain technical expertise and proficiency on new equipment and existing systems applications through internal training.
• Process detailed expense and trip reports on all service visits in a timely fashion.

Qualifications :

BASIC REQUIREMENTS

• Must have a 2year technical degree OR 5 years overall experience in the Packaging Industry.
• Lift up to 50 lbs. on a regular basis
• Maintain a flexible schedule allowing for travel on short notice. Travel extensively in North America as well as worldwide when needed. Approximately 75% travel is required.
• Submit to safety background and drug/alcohol testing as required by customer(s).
• Valid Drivers license 
• Must be driving distance to customers located in PA NY and NJ

PREFERRED QUALIFICATIONS

• BS in Electrical Engineering is preferred.
•  A minimum of 5 years experience in repair and maintenance of capital equipment is preferred
• Prior work experience in repair/maintenance of control systems such as servo drives HMIs and programmable controllers.
• Experience with cGMP and GAMP requirements in the Pharmaceutical Industry
• Strong customer service focus on the ability to assure customer confidence in the operation of equipment.
• Bilingual (German Spanish)
• Ability to support various software control platforms for complete packaging lines.
• Proficiency in operating controls
• Demonstrated advanced mechanical electrical and software skills. systems of equipment (Allen Bradley Siemens PLC PMAC etc.)

Additional Information :

Syntegon Technology is a proud supporter of STEM (Science Technology Engineering & Mathematics) Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice we are an Equal Opportunity Employer committed to a diverse workforce.

NOTE: All official Syntegon job postings can be found at .  Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Raleigh New Richmond and Minneapolis) prior to the job offer.

The expected compensation range for this nonexempt position is between $75000 to $95000 per year based on a fulltime schedule.  

Compensation for roles at Syntegon varies depending on a wide array of nondiscriminatory factors including but not limited to the specific office location role degree/credentials relevant skill set and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary bonus (if applicable) benefits.

The welfare of our employees matters to us. Therefore Syntegon offers a generous and attractive benefits package that meets our employees needs.

Benefits:

• Health insurance
• Extended benefits to include: dental vision and prescriptions
• 401(k) matching
• Benefits from day one (no waiting period)
• Life Insurance
• Short & Long Term Disability Insurance Employer paid
• Education Assistance Program
• Paid Time Off
• Paid Holidays
• Employee Assistance Program

Syntegon Technology is a proud supporter of STEM (Science Technology Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race color gender national origin ancestry religion physical or mental disability age veteran status sexual orientation gender identity or expression marital status pregnancy citizenship or any other factor protected by antidiscrimination laws.

Remote Work :

Yes

Employment Type :

Fulltime