SaaS Systems Engineer

The SaaS Systems Engineer will be part of a team responsible for daytoday operation of various SaaS delivery environments as well as ongoing initiatives to ensure demonstrated levels of reliability scalability and quality of service. The successful candidate will be familiar with software development and deployment processes relational databases Windows/Linux systems and have scripting or programming experience. Also they should be comfortable working with and around a wide range of platforms programming languages protocols and web technologies to achieve maximum levels of operational efficiency and quality of service to customers. In addition they will be providing daytoday support for the Companys internal IT infrastructure including employee help desk network connectivity and telecommunications activities. Some of the things youll be doing include 

• Daytoday monitoring of the production service delivery environment to ensure all services and applications are operating optimally and Service Level Agreements (SLAs) are met 

• Identify optimization opportunities and solve problems affecting service delivery across all deployed applications shared services middleware and databases/data stores 

• Operate and maintain systems supporting the provisioning of new customers applications and features 

• Provide insight on trends requiring proactive action to stay one step ahead of customers and/or upcoming corporate requirements 

• Participate in the software design and development process to ensure maximum operational efficiency and architecture services 

• Software deployment and configuration management in both Quality Assurance and Production environments 

• Develop tools and utilities in support of the Operations organization and SaaS service delivery 

• Provide level 2/3 support for customer initiated issues 

• Maintain and improve the IT infrastructure including servers laptops/desktops networks and telecommunications 

• Deliver outstanding help desk support to employees 

• Establish maintain and manage vendors responsible for providing hardware software and/or services required to provide worldclass service 

• Identify systems deficiencies and recommend solutions 

• Document forecasts plans and resolutions for ongoing and future reference 

• Innovate promote and drive adoption of tools technologies policies and procedures in support of continuous improvement 

Qualifications :

Looking for experience with:

• 5 years of corporate infrastructure experience

• 4 years of experience in administration of Windows environments 

• HyperV experience

• 5 years of experience evaluating selecting implementing and integrating enterprise technologies 

• 3 years of experience with relational databases and SQL 

• 3 years of experience with AWS / Azure 

• 3 years of experience in scripting and programming 

• 2 years of experience with help desk network connectivity and telecommunications activities 

Additional technical skills that will help achieve success:  

• Automation using VB PowerShell or a similar scripting technology 

• Deploying and managing virtualized infrastructure 

• Familiarity with HTML SCC Java and ASP. Net 

Additional Information :

Who you are... 

• Service deliver customer support like you expect to receive it; with excellence.  You have a strong background in network troubleshooting implementation and VPN configuration 

• planning implementing and supporting systems with the desire and ability to learn new applications and tools 

• love the doing and the process but you are all about results. You have excellent analytical and problem solving abilities including the ability to effectively prioritize and execute activities in a highpressure just in time environment. You adhere to and analyze standards and procedures for workflow and change management. 

• Communicator. You have outstanding verbal and written communication skills with domestic and international customers and employees 

• Great with have an ability to establish great rapport with people and you have a track record working with customers. You work successfully alongside customers and employees who are technical and nontechnical when executing your daily responsibilities and contributing to crossfunctional projects of broad scope 

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
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For this role the salary range is $annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors including skills qualifications experience and other relevant elements.

At Acumatica certain roles are eligible for additional rewards including annual bonus and stock. These awards are allocated based on individual performance. In addition certain roles also have the opportunity to earn sales incentives based on revenue or utilization depending on the terms of the plan and the employees role.