Customer Success Manager - Reflective Solutions (Team Lead Customer Service and Technical Sales Department)
Customer Success Manager - Reflective Solutions (Team Lead Customer Service and Technical Sales Department)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What we can offer you! Your Role:
In this diverse role of high impact within our matrix organization we are hiring an energized inclusive and forwardthinking Customer Success Manager to join our EMEA Sales team in our Reflective Solutions business () on a hybrid working model based out of our European Headquarters in Oegstgeest The Netherlands with a direct reporting line to our Business Manager Reflective Solutions EMENA.
Be ready to harmonize service goals with commercial success lets create something extraordinary together!
Your Mission:
- Lead & Elevate: Drive customer service and technical service teams to achieve peak performance fostering a culture of continuous improvement and exceptional service delivery.
- Cultivate & Connect: Forge strong customer relationships through proactive engagement turning interactions into lasting partnerships.
- Strategize & Optimize: Develop and implement innovative customer service strategies and technical support processes streamlining operations for maximum efficiency.
- Analyze & Innovate: Utilize datadriven insights to identify trends optimize performance and drive impactful improvements in customer satisfaction and service metrics.
- Empower & Develop: Mentor and train team members equipping them with the tools and knowledge to excel in their roles and achieve their full potential.
Qualifications :
What we expect from you! Your Expertise:
- Strategic Vision: Analyze market trends and customer feedback to develop and implement effective customer service and technical support strategies.
- Leadership Acumen: Proven ability to lead motivate and develop highperforming teams both inhouse and remote.
- Commercial Drive: Targetoriented with a strong commercial mindset able to achieve and exceed service and sales goals.
- Communication Mastery: Exceptional verbal and written communication skills enabling clear and effective interaction with customers and team members.
- ProblemSolving Prowess: Resilient and decisive with a knack for resolving complex issues and turning challenges into opportunities.
Additional Information :
We offer:
- Attractive salary package / Yearly bonus
- Structured learning and development / Mentoring program
- International environment
- Events such as International Womens Day Earth Day etc.
- A growing and welcoming team with good spirit!
Who we are! Our Story:
Every voice. Every day! Eight Values. One Team!
Being open to every voice every day brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be. We understand diversity and equal opportunities as enrichment for our futureoriented work. Across our diverse global team every voice makes us stronger. When we listen to and learn from each other there is no limit to what we can achieve together. Each of us is unique and we appreciate bringing together different personalities and talents.
Avery Dennison is an equalopportunity employer. In the EMEA region we have these Employee Resource Groups:
- EmpoWer focusing on the engagement mentoring and promotion of women
- Mental Health striving to provide a safe space for employees to discuss mental health issues in the workplace
- Unite supporting the LGBTQI and ally community in the EMEA region
To find out more about all our employee resources groups globally as well as our Diversity Equity & Inclusion approach please go to our Diversity and Inclusion pages in the About Us section of our website: Avery Dennison we do what we love and we love what we do Just click here and get to know us better: Life @ Avery Dennison ( Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
