Spa Receptionist

Summary:

The Spa Receptionist is the first point of contact for all guests offering a warm welcome and ensuring a seamless luxurious experience from start to finish. This role involves handling guest appointments providing information about the spas exclusive services and delivering exceptional customer service in a tranquil and upscale setting. The Spa Receptionist will play a key role in maintaining the high standards.

Responsibilities:

Guest Reception:

• Greet and welcome guests with warmth and professionalism upon arrival at the spa.
• Ensure guests are informed about the spas services offerings and promotions in a friendly and knowledgeable manner.
• Confirm checkin and checkout appointments ensuring accuracy in guest details and booking information.

Appointment Scheduling:

• Efficiently manage reservations cancellations and adjustments to bookings ensuring smooth service flow.
• Answer phone calls emails and inperson inquiries providing expert advice on services treatments and availability.
• Coordinate with therapists and spa team members to ensure that services are delivered promptly and to the highest standard.

Customer Service Excellence:

• Provide a personalized experience by addressing guest preferences and special requests.
• Handle any guest concerns or issues ensuring swift resolution while maintaining the brands high service standards.
• Promote spa services products and exclusive packages to enhance guest experience and maximize revenue.

Administrative Support:

• Process payments (cash credit/debit card transactions) and issue receipts accurately.
• Maintain organized records of guest visits treatment preferences and feedback.
• Assist with inventory management ensuring the spas products and equipment are wellstocked and presentable.
• Ensure the front desk area is neat organized and in line with Banyan Trees aesthetic standards.

Spa Environment Maintenance:

• Help create a tranquil calming atmosphere for all guests by ensuring the spa area is clean tidy and wellmaintained at all times.
• Monitor guest flow to minimize waiting times and ensure a seamless experience for all visitors.
• Follow all safety and hygiene protocols to maintain a safe and welcoming environment.

Collaboration & Teamwork:

• Work closely with other spa team members and the management team to ensure the smooth operation of daily tasks and guest satisfaction.
• Assist in training new staff and support colleagues as needed to ensure consistency in service delivery.

Other:

• Any other tasks assigned by supervisor / manager.

Qualifications :

Experience/Certificates/Education

• 2 years minimum experience in a similar capacity within an ultraluxury hospitality / spa environment.
• Must possess outstanding Guest services skills professional presentation and sophisticated communication skills. 
• Proficient in English language (verbal & written) Russian language proficiency is an asset.
• Must be able to handle a multitude of tasks in an intense everchanging environment while remaining calm and collective.
• Must be flexible in terms of working hours.
• A hospitality diploma is an asset.
• Computer literacy in Windows MS Office Suite is recommended.
• Must have the ability to handle cash effectively and accurately.

Additional Information :

Should be eligible to live and work in Kenya.

Remote Work :

No

Employment Type :

Fulltime