Director of Product, Buyer Experience & Storefront
Director of Product, Buyer Experience & Storefront
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1 Vacancy
Job Description
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometrys digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are seeking a visionary and resultsoriented leader to join our team as the Director of Product Buyer Experience & Storefront. In this pivotal role you will be instrumental in elevating the user experience and optimizing the buyer journey on Xometrys marketplace. You will lead product strategy and execution for key aspects of the storefront and buyer interactions driving initiatives that enhance engagement and conversion.
As the Director of Product Buyer Experience & Storefront you will shape and execute the product vision for a seamless intuitive and efficient buyer experience. You will lead a team of product managers and collaborate closely with design and engineering to optimize buyer interactions from discovery through checkout ensuring each stage delivers maximum value.
This role requires a blend of product expertise leadership skills and a strong understanding of buyer needs and marketplace dynamics. You will contribute to the development of product strategies foster crossfunctional collaboration and mentor your team to deliver customercentric solutions that align with Xometrys mission and growth objectives.
What Youll Do:
- Develop Storefront Product Vision and Strategy: Define and drive the product strategy for the Buyer Experience and Storefront teams aligning with Xometrys overarching business goals. Contribute to the longterm vision for the marketplace ensuring a lowfriction buyer journey across key touchpoints.
- Lead and Inspire Product Teams: Lead and inspire a team of product managers and collaborate with crossfunctional teams to execute against a roadmap focused on enhancing the buyer experience optimizing conversions and supporting business growth within your domain.
- Foster CrossFunctional Collaboration: Work closely with engineering marketing sales design data science and sales stakeholders to ensure alignment on product priorities roadmaps and execution within your area of responsibility.
- Utilize DataDriven Decision Making: Leverage data market insights and customer feedback to inform product decisions. Define key performance metrics (KPIs) and continuously monitor the success of initiatives adjusting strategies as needed within your scope.
- Champion the CustomerCentric Focus: Advocate for the buyers experience utilizing customer insights to create exceptional digital experiences that meet the evolving needs of our diverse buyer base within the storefront and key buyer journey stages.
- Provide Leadership and Communication: Provide strong leadership to your team and act as a key point of contact between stakeholders and product teams within your domain. Present key updates insights and product opportunities to relevant stakeholders.
- Drive Marketplace Optimization: Lead continuous improvements to the marketplace focusing on removing friction points and streamlining the path to purchase within the storefront and critical buyer flows.
- Mentor and Develop Your Team: Mentor and develop the direct product management team fostering a culture of collaboration accountability and continuous learning. Guide your team to embrace an outcomedriven mindset.
Outcomes You Will Influence:
As the Director of Product Buyer Experience & Storefront you will be accountable for driving significant and measurable improvements across key aspects of the buyers journey and storefront contributing directly to Xometrys growth. Success in this role will be defined by the achievement of the following key outcomes within your area of focus:
- Drive Growth and Category Adoption: Contribute to the expansion of Xometrys marketplace by driving product initiatives that simplify the adoption of new manufacturing processes and categories within the buyer experience. Increase buyer engagement and repeat purchases through effective engagement drivers within the storefront and key interaction points.
- Enhance Buyer Acquisition and PrePurchase Engagement: Improve the effectiveness of buyer acquisition by optimizing landing page experiences and key prepurchase flows. Drive a stronger first impression and higher conversion rates by tailoring content and design within your scope.
- Optimize Purchase Flow and Conversion: Lead efforts to transform the core purchase flow within your responsibility to minimize buyer effort resulting in a measurable increase in conversion rates. Enhance the speed and responsiveness of key quoting and purchasing interactions.
- Support Strategic Integrations: Contribute to the success of strategic integrations with neighborhood products (e.g. CAD software) by ensuring a seamless and intuitive quoting and buying experience within the integrated workflows.
What Youll Need:
- Proven Product Leadership Experience: At least 8 years of experience in product management with a strong track record of successfully leading product teams or significant product areas. Prior experience in a Directorlevel or senior management role is a plus.
- Marketplace Understanding: Solid understanding of digital marketplaces particularly in B2B ecommerce or SaaS environments with a focus on optimizing the buyer experience and enhancing user engagement.
- DataInformed Approach: A strong ability to leverage data and analytics to inform decisionmaking and drive product performance.
- CrossFunctional Collaboration Skills: Experience working across functional areas including engineering design data science marketing and customer success with a collaborative and influencing style.
- Strong Communication Skills: Excellent verbal and written communication skills with the ability to articulate complex concepts to both technical and nontechnical stakeholders.
- Strategic and Analytical Thinking: Strong strategic thinking and analytical skills with the ability to contribute to the vision and deliver results that drive company growth and customer satisfaction within your scope.
- Experience in Change Management: Proven ability to contribute to and drive change within a fastpaced scaling organization. Comfort with ambiguity and adaptability.
Education: Bachelors degree in Business Computer Science or a related field.
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Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
For US based roles: Xometry participates in EVerify and after a job offer is accepted will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S.
Required Experience:
Director
Employment Type
Full Time
