Knowledge Management Specialist
Knowledge Management Specialist
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Job Description
Ecolabs Global Business Solutions (GBS) is a functionintegrated enterprise resource platform. Through GBS a global community of associates will support the core business through multiple service delivery avenues on a truly global scale. To support this effort we seek a Knowledge Management Specialist to support our service partners in creating publishing assessing and maintaining accurate and current knowledge assets detailing service delivery process and procedures.
The Knowledge Management Specialist will be responsible for delivering bestinclass knowledge management practices. The Knowledge Management Specialist will utilize knowledge definitions & standards disciplined knowledge asset creation & maintenance processes and technology enabled storage and delivery. The Knowledge Management Specialist will also promote and support a continuous learning culture within the GBS community.
The Knowledge Management Specialist will partner with Service Delivery Operational Managers and Subject Matter Experts (SMEs) to proactively cultivate GBS knowledge assets to maintain and/or improve accuracy consistency accessibility and usability. She/He will be responsible for updating gaining approvals publishing and managing appropriate access to knowledge assets globally. This individual will report to the Knowledge Manager.
Main Responsibilities:
Knowledge Strategy & Approach
Understand GBS knowledge needs by capability and provide insights to ensure knowledge management governance processes & tools adequately address those needs
Adopt required systems and tools to effectively deliver bestinclass & consistent knowledge management experience
Knowledge Sharing Culture
Demonstrate and foster behaviors skills & practices that support a strong learning & knowledge sharing culture
Collaborate with GBS Operational Managers and SMEs to promote the knowledge sharing culture
Knowledge Asset Creation & Maintenance
Adopt quality standards processes and governance to ensure knowledge accuracy & relevancy
Collaborate with function capability & service delivery subject matter experts (SMEs) to capture validate store and publish effective knowledge assets
Implement a cyclical approach for knowledge asset review & updates to ensure relevancy over time
Knowledge Effectiveness
Utilize feedback from GBS KM AI Agent to uncover areas for improvement of knowledge assets
Report regularly on knowledge management KPIs regarding usage accuracy and user experience
Track and report insights on usercentric metrics and measures to assess knowledge effectiveness
Advise Function Capability and Service Delivery leaders on how to increase knowledge effectiveness
Relationship Management
Establish strong working relationships with capability SMEs and operational managers and collaborate on creation & maintenance of knowledge assets
Basic Qualifications:
Bachelors degree in Knowledge Management Information Systems or related field
35 years of experience in a knowledge management role
Proficient in knowledge management systems and processes
Strong attention to detail and commitment to knowledge asset quality and adherence to standards
Strong interpersonal skills with demonstrated ability for customer focused service delivery
Preferred Qualifications:
Experience with training material development supporting large complex projects (e.g. ERP Systems business transformation business process reengineering shared services outsourcing solutions etc.)
Experience with AI enabled knowledge management programs
Required Experience:
Unclear Seniority
Employment Type
Full-Time
