Sr. Technical Program Manager, Alexa Customer Journeys
Sr. Technical Program Manager, Alexa Customer Journeys
Posted on :
13-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Are you passionate about inventing experiences that help customers discover ways to incorporate Generative AI in their daily lives Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product engineering marketing and data science leaders on the planet where the future is still to be defined Alexa Customer Journeys team is looking for a Sr. Technical Program Manager in the mission to make Alexa an expert on itself providing useful information and experiences to customers seeking to take advantage of all of their devices features and capabilities.
You will be working on systems and solutions with Large Language Model (LLM) and other generative technologies to design customerfacing experiences with Alexa and building solutions to make Alexa an expert in itself. We are looking for an experienced customer obsessed Technical Program Manager who is able to collaborate effectively with a technical team and be responsible for key aspects of the software customer experience. The role is inherently crossfunctional: you will work closely with a highenergy team of software engineers product managers user experience designers as well as customer service leads.
Key job responsibilities
* Lead multiple complex crossfunctional initiatives simultaneously from initiation through delivery. Involves anticipating bottlenecks providing escalation management and communicating status broadly across all levels
* Make tradeoffs while balancing the business needs with technical constraints
* Work closely with product and engineering teams to define near term and long term product roadmap
* Create mechanisms to drive timely accurate and comprehensive project execution. Create clarity eliminate obstacles and drive issue resolution to ensure deliverables & timelines are met. Drive continuous improvement efforts to ensure delivery mechanisms get better over time
* Serve as a trusted advisor to product and engineering team
This role is a good fit for someone who thrives in a dynamic environment is both creative and technical and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences.
5 years of technical product or program management experience
7 years of working directly with engineering teams experience
3 years of software development experience
5 years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
Experience defining KPIs/SLAs used to drive multimillion dollar businesses and reporting to senior leadership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
You will be working on systems and solutions with Large Language Model (LLM) and other generative technologies to design customerfacing experiences with Alexa and building solutions to make Alexa an expert in itself. We are looking for an experienced customer obsessed Technical Program Manager who is able to collaborate effectively with a technical team and be responsible for key aspects of the software customer experience. The role is inherently crossfunctional: you will work closely with a highenergy team of software engineers product managers user experience designers as well as customer service leads.
Key job responsibilities
* Lead multiple complex crossfunctional initiatives simultaneously from initiation through delivery. Involves anticipating bottlenecks providing escalation management and communicating status broadly across all levels
* Make tradeoffs while balancing the business needs with technical constraints
* Work closely with product and engineering teams to define near term and long term product roadmap
* Create mechanisms to drive timely accurate and comprehensive project execution. Create clarity eliminate obstacles and drive issue resolution to ensure deliverables & timelines are met. Drive continuous improvement efforts to ensure delivery mechanisms get better over time
* Serve as a trusted advisor to product and engineering team
This role is a good fit for someone who thrives in a dynamic environment is both creative and technical and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences.
5 years of technical product or program management experience
7 years of working directly with engineering teams experience
3 years of software development experience
5 years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
Experience defining KPIs/SLAs used to drive multimillion dollar businesses and reporting to senior leadership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
