Implementation Manager, Australia (Japanese Speaking)
Implementation Manager, Australia (Japanese Speaking)
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Job Description
The Implementation team is dedicated to ensuring our users are getting the most out of Vimeos Enterprise offerings by providing a seamless onboarding experience across platforms. In this role you will work alongside the Vimeo team based in London and NYC to drive onboarding and ongoing clientspecific projects.
As an Implementation Manager you will be responsible for reviewing and understanding our enterprise clients use cases and be responsible for tracking prioritizing and executing onboarding objectives. The Implementation Manager works crossfunctionally with our clients in collaboration with the Customer Success team to ensure the successful completion and implementation of onboarding initiatives in a timely manner. This includes ensuring clients have a deep understanding of our enterprise platforms and their implementation of it. This role will combine your passions of organized problemsolving tinkering with platforms and working closely with enterpriselevel clients.
What youll do:
- Own the technical onboarding and implementation of Vimeo Enterprise
- Work with our Operations team to constantly improve and iterate on the onboarding process
- Manage challenging client situations with solutionsoriented handling and effective internal escalation processes to make visible to stakeholders and leadership
- Manage a high volume of project schedules and requirements identify possible issues and clearly communicate them to project stakeholders
- Develop trusted partnerships with internal stakeholders by collaborating and delivering on common goals
- Serve as expert in the cultural business and technical practices of the region relaying use case trends common product applications across offices
- Ability to serve as the technical expert for our Enterprise customers particularly as it relates to basic frontend customizations working with App Platforms and live streaming workflows
Skills and knowledge you should possess:
- 2 years project/program management enterprise technical support or account/customer success management background involving the ability to manage many clients at once preferably in a SoftwareasaService (SaaS) company
- Fluency in Japanese and English
- Ability to quickly understand and explain technical concepts and business interdependencies
- Experience working closely with Enterpriselevel clients
- A problem solving work style that is collaborative positive and consultative
- Selfstarter with the ability to work autonomously while communicating effectively with stakeholders across offices
- Experience with live streaming infrastructure
- Basic experience or interest in learning basic CSS and Javascript
Bonus points (nice skills to have but not needed):
- Experience at a scaling SaaS company
- Video familiarity.
- Experience working with a team that spans across time zones
About Us:
Required Experience:
Manager
Employment Type
Full Time
