Customer Success Manager -
Customer Success Manager -
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Job Alert
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$ 1300 - 1700
1 Vacancy
Job Description
Job Title: Customer Success Manager
Location: Remote (PST Time Zone)
Salary Range: up to 1700 USD
Work Schedule: Monday Friday 7:00 AM to 3:00 PM (PST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
About the Company:
Sagan represents a fastpaced communitydriven organization focused on helping founders and executives scale their businesses through smart hiring. The team operates at the intersection of customer success recruitment strategy and global communitybuilding.
Position Overview:
As a Customer Success Manager you will play a pivotal role in shaping the member experience. Youll own a portfolio of member accounts proactively engage clients and serve as a trusted advisor throughout their journey. From onboarding through hiring execution and renewal youll ensure that every touchpoint supports member satisfaction success and longterm retention.
Key Responsibilities:
- Own a portfolio of member accounts ensuring their success by maintaining regular and proactive communication.
- Serve as a trusted advisor to members helping them optimize the hiring process navigate resources and achieve their goals.
- Contact members using a host of communication channels including email text phone calls and the Skool platform.
- Lead onboarding sessions and guide members through Sagans hiring workflow.
- Track member engagement hiring activity and account health using Airtable and internal tools.
- Manage billingrelated needs including subscriptions credits invoices and hiring records.
- Coordinate with recruiters and internal stakeholders to drive hiring success.
- Handle escalations with care gather feedback and take action to enhance member retention.
- Share relevant materials and resources (templates SOPs onboarding guides).
- Create and maintain simple reports and support continuous improvement initiatives.
Qualifications:
- 2 years in customer success account management or clientfacing roles.
- Excellent written and verbal communication skills in English.
- Highly organized proactive and detailoriented with a focus on execution.
- Comfortable using modern remote collaboration tools in a fastpaced environment.
- Capable of managing multiple accounts and high communication volumes independently.
NicetoHaves:
- Familiarity with Airtable CRMs and online community platforms.
- Experience in membershipbased organizations or international hiring environments.
Resume Submission Guidelines:
To help us review your application efficiently please submit your resume in textbased PDF format only.
Avoid uploading scanned documents image files (JPG/PNG) or Word documents (DOC/DOCX) format to prevent your application from being overlooked.
Important: For timely processing both your resume and introductory video must be submitted in English.
Employment Type
Full Time
