Vice President of Sales
Vice President of Sales
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Job Description
Vice President of Sales
Department: Traveler Resource Center (TRC)
Reports to: SVP Traveler Resource Center
Location: Boston HQ or Remote/Hybrid if applicable
Position Summary
The Vice President of Sales will lead GCTs Inbound Sales and Group Sales departments overseeing approximately 110 sales professionals including two directreport Directors. This leader will drive sales excellence by delivering worldclass traveler experiences and maximizing revenue through highconversion inbound calls group bookings and strategic upsells such as trip extensions travel insurance and air class upgrades.
This is a highly visible leadership role within the TRC that requires a purposedriven metricsfocused and emotionally mature sales leader who can balance results with a strong commitment to coaching quality and GCTs values.
Key Responsibilities
- Own performance outcomes for Inbound and Group Sales including conversion rate revenue per call upsell penetration and customer satisfaction (CSAT/postcall survey scores)
- Develop coach and inspire a highperforming team of 110 agents through two Directorlevel leaders
- Implement datadriven sales strategies to optimize call handling average handle time (AHT) sales funnel execution and IVR routing
- Collaborate crossfunctionally with Marketing Air Product and Operations to align promotions pricing and messaging for maximum sales effectiveness
- Partner with Finance and Workforce Management to forecast call volume set achievable sales targets and manage staffing to ensure service levels and sales productivity
- Cultivate a strong sales culture grounded in accountability recognition and continuous improvement
- Reinforce Grand Circle values by leading with emotional maturity open communication and a commitment to quality speed teamwork and change readiness
Key Qualifications
- 10 years of progressive sales leadership experience in a highvolume inbound sales or contact center environment
- Proven track record of leading teams >75 FTEs and delivering results across multiple KPIs (conversion upsell AHT CSAT)
- Experience managing both individual consumer and group travel sales or other highconsideration purchase environments
- Strong familiarity with sales enablement and call center technology including platforms like Genesys Gong Salesforce or similar
- Deep understanding of coaching frameworks incentive design and operational discipline to drive team and individual performance
Leadership & Cultural Fit
The ideal candidate:
- Embodies Open & Courageous Communication by offering direct respectful and actionable feedback while encouraging the same from others
- Operates with Emotional Maturity remaining calm under pressure showing care for team wellbeing and being highly coachable themselves
- Demonstrates Risk Taking through thoughtful experimentation and innovation especially in evolving sales tactics or processes
- Thrives in Change adapting quickly and inspiring confidence amid shifting priorities or market conditions
- Builds strong Teamwork acting as a connector across departments and advocating for team development and shared success
- Drives Speed and Quality by making timely decisions without sacrificing excellence in execution
Success in First 12 Months Looks Like:
- Improved conversion rates and upsell attach rates across both Inbound and Group teams
- Clear coaching framework and consistent cadence of team performance reviews
- Elevated engagement and retention of topperforming sales reps
- Implementation of scalable sales reporting and forecasting models
- Recognition as a cultural leader who aligns people results and values
Benefits
- 50% Discount on GCC trips
- Robust healthcare benefits including medical dental vision and flex spending accounts
- Generous Paid time off (PTO)
- Paid holidays throughout the year
- Companypaid life insurance
- Paid short and long term disability insurance
- 401K Retirement Savings account
- Discounted auto and renters insurance
- Volunteer and philanthropy opportunities to give back in Boston and where we travel
- Casual dress code every day
About Us
Grand Circle Corporation is the leader in international travel adventure and discovery for Americans aged 50. Headquartered in Boston MA over two million Americans have traveled with our awardwinning travel brands: Grand Circle Cruise Line Overseas Adventure Travel and Grand Circle Travel. Our customers love our products and weve received numerous awards for our quality of service from leading media publications such as Cond Nast Traveler Travel Leisure and many others as well as recognition for our significant philanthropic efforts worldwide. To learn more please visit our websites at and .
Required Experience:
Chief
Employment Type
Full Time
