Outpatient Clinical Manager
Outpatient Clinical Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About Shepherd Center
With five decades of experience Shepherd Center provides worldclass clinical care research and family support for people experiencing the most complex conditions including spinal cord and brain injuries multitrauma traumatic amputations stroke multiple sclerosis and pain. An elite center ranked byU.S. Newsas one of the nations top hospitals for rehabilitation Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit onsite allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.
Shepherd Centers culture is one of hope humor and hard work. You will enjoy career growth strong relationships with coworkers strong support from leadership and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.
The Clinical Manager collaborates with the Director of Outpatient Services program directors CNO case managers medical staff pharmacy lab and other interdepartmental and external staff to promote quality care outcomes research and evidencebased practice to contribute to building and maintaining a strong environment that facilitates collaboration with the healthcare team to achieve quality outcomes supporting a great patient experience.
Accountabilities:
Manage and support outpatient clinic nursing staff case management therapy services; ensure appropriate staffing is available to provide safe quality care of patients scheduled
Collaborate with staff and medical providers to address customer service issues as they arise; providing direct assistance with customer services issues and ensure suitable solutions
Develop and provide staff with educational opportunities to ensure patients and caregivers receive safe quality care always with a focus on outcomes and evidencebased practices
Develop clinic specific staff goals in concert with the clinic/program objectives prioritized by the hospital strategic plan within the five pillars of excellence
Develop and work towards clinic specific strategic plan in collaboration with multidisciplinary team keeping in line with the mission and strategic plan of the Shepherd Center
Lead engaging staff meetings regular rounding and touchpoints and annual evaluations with staff
Maintain policies and procedures in compliance with JCAHO/CARF standards in collaboration with Director of Outpatient Services and Outpatient Educator
Work with quality data analytics and Director of Outpatient Services to collect clinical outcomes patient satisfaction results and perform analyses in support of process improvement initiatives. Report results to Director of Outpatient Services and multidisciplinary team within clinical area.
Manage and monitor daily clinic schedules in coordination with charge nurse providers case management and other ancillary departments.
Responsible for monitoring budgets personnel finance and resources of the clinical area he/she is responsible
Manage charge reconciliation discrepancies with eprescription of medication medication administration discrepancies through EHR
Evaluate process improvement efforts to ensure processes and workflows are efficient and meet regulatory standards and patient safety guidelines
Qualifications:
Education: Bachelors degree
Work Experience: 5 years clinical experience
3 years Management/leadership experience emphasis on clinical management
Skills: Excellent verbal and written communication skills
Ability to lead others to improved performance and outcomes
Required Experience:
Manager
Employment Type
Full-Time
