Customers consistently tell us that buying smart home devices can be confusing and even daunting at times. Join the Alexa Smart Home team and you can do something about it! Were looking for an experienced Senior Product Manager Technical to redesign and simplify the smart home shopping CX on Amazon. You will put yourself in the shoes of our customers from novices looking to begin their journey to experts looking to fully trick out their homes and design and launch a new Smart Home shopping experience that is relevant personalized and removes the friction that exists today. You will work with a team of crossfunctional partners who are focused bringing the most delightful Smart Home experiences to Amazon customers. This is a highly visible high impact role that is expected to shape the trajectory of smart home for customer and our business.
You will work with Product Managers UX designers Engineers and the Leadership team to identify realworld customer problems and turn them into business opportunities. You will interact with stakeholders throughout the company to determine the best practices for architecting building testing and deploying software solutions that enhance the shopping experience. You will have complete ownership to define and drive innovation with the latest technologies including machine learning and AI. We encourage experimentation and pushing innovative technology solutions. You will also have opportunities to build platforms and influence other groups as you define new customer experiences.
Key job responsibilities
Define a worldclass online customer shopping experience for Smart Home by authoring Working Backwards Press Releases which bring your vision to life.
Own high quality creative and simpletounderstand product roadmaps based on customer learnings and business strategy.
Author detailed and crisp business requirement documents that bring user stories to life. These will be used to create product specifications which Engineering teams will use for implementation.
Drive product releases launches working cross functionally with UX Design Go to Market Public Relations Legal and other relevant stakeholders.
Manage prioritization and tradeoffs among customer experience performance and operational support load.
Lead discussions with Directors and VPs that challenge our existing constructs and present fresh alternatives.
About the team
Our teams mission is to improve lives of our customers by delivering delightful experiences to make Smart Home accessible. We enable customers to live more conveniently efficiently and with greater peace of mind by connecting Alexa to compatible smart home devices. You will work alongside talented teammates who are passionate about Smart Home both personally and professionally. Within our team we are deliberate about fostering a culture of raising the bar for each other respectfully challenging the status quo and innovating on behalf of customers. We try to maintain the right balance of ensuring teammates deliver at a high bar encouraging learning and fostering professional growth. We encourage teammates to know each other inside and outside of work.
Bachelors degree
4 years of technical product or program management experience
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Experience in representing and advocating for a variety of critical customers and stakeholders during executivelevel prioritization and planning
Experience performing statistical analysis of data using SQL Excel and other tools
Experience in building and driving adoption of new tools
Experience with UX design and Online Shopping CX
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit
for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136100/year in our lowest geographic market up to $235200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.