Strategic Program Management Office â Senior Manager - Operate
Strategic Program Management Office â Senior Manager - Operate
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
Senior ManagerJob Description & Summary
At PwC our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs develop operational strategies and offer guidance and support to help clients streamline processes improve productivity and drive business performance.In sourcing and procurement at PwC you will focus on optimising sourcing and procurement processes to drive cost savings supplier collaboration and supply chain resilience. You will work closely with clients to analyse sourcing strategies identify opportunities for cost reduction and supplier optimization and develop strategies to enhance procurement efficiency and effectiveness. Working in this area you will also provide guidance on implementing strategic sourcing frameworks supplier relationship management and digital procurement solutions.
Growing as a strategic advisor you leverage your influence expertise and network to deliver quality results. You motivate and coach others coming together to solve complex problems. As you increase in autonomy you apply sound judgment recognising when to take action and when to escalate. You are expected to solve through complexity ask thoughtful questions and clearly communicate how things fit together. Your ability to develop and sustain high performing diverse and inclusive teams and your commitment to excellence contributes to the success of our Firm.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Craft and convey clear impactful and engaging messages that tell a holistic story.
- Apply systems thinking to identify underlying problems and/or opportunities.
- Validate outcomes with clients share alternative perspectives and act on client feedback.
- Direct the team through complexity demonstrating composure through ambiguous challenging and uncertain situations.
- Deepen and evolve your expertise with a focus on staying relevant.
- Initiate open and honest coaching conversations at all levels.
- Make difficult decisions and take action to resolve issues hindering team effectiveness.
- Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
JD Template Strategic Program Management Office Sourcing Senior Manager Operate
Field CAN be edited
Field CANNOT be edited
Job Summary
A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities achieve operational efficiencies and harness the power of technology. Our Strategic Program Management Office Sourcing practice will provide you with the opportunity to help organizations balance long term strategies and shortterm imperatives to optimize their investments and strategic activity required to achieve the organizations business objectives. We help enhance organizations project and program performance by identifying alternative project approaches consistently aligning projects with corporate strategy setting the tone and pace of programs from the outset responding quickly and effectively to crisis situations and extracting value from agile program delivery. Our teams roles focus on project portfolio management for both people and client management. Additionally our team processes services such as portfolio program and project management which require a diverse range of skill sets needed and growth opportunities for new and experienced team member
Minimum Degree Required (BQ) *:
Bachelors Degree
Degree Preferred:
Bachelors degree
Required Field(s) of Study (BQ):
Preferred Field(s) of Study:
Management Finance Operations Project Management
Minimum Year(s) of Experience (BQ) *:
Minimum of 7 year(s) of experience
Certification(s) Preferred:
CAPM or PMP and Agile Certification
Preferred Knowledge/Skills *:
Demonstrates extensive level of abilities and/or a proven record of success as follows:
- Leads all aspects of delivery on multiple engagements
- Manages client relationships and expectations ensuring client satisfaction of services
- Leads delivery resource recruitment efforts
- Develops training and certification plans for delivery resources
- Conceptualizes designs and develops products/processes to improve delivery quality and efficiency
- Facilitates team operations management of multiple engagements and clients
- Manages client executive leadership relationships
- Deep knowledge of PMO Domain
- Proven track record implementing PPM systems.
- Planning Management
- Ability to lead a team to consistently deliver highquality results and establish project governance
- Manage documentation of project intake
- Oversee tracking and maintenance of project plans
- Ability to develop on a business case
- Establish analyze and provide insights from metrics such as KPIs and OKRs
- Manage development of Delivery Roadmaps such as GANTT charts
- Execution & Financial Management
- Effectively lead a team to track and manage a RAID log
- Operate and manage under Change Management processes including project scoping and design (i.e. establishing proper change management guardrails)
- Track budgets and identify and report variances
- Lead a team towards establishing plans to increase delivery governance
- Establish demand management and resource forecasting processes
- Use project schedules to drive execution and plan
- Communication & Knowledge
- Analyze documentation of processes and lead creation of training materials
- Inform and engage stakeholders through presentation of teamgenerated status reports
- Define and deliver support model with key stakeholders across delivery organizations
- Leverage experience in all phases of project delivery (development execution and transition)
- Knowledge of project governance and ability to track deliverable acceptance and feedback
- Continuous Improvement
- Implement process improvements
- Effectively track an established set of performance metrics and service levels across engagements
- Identify and manage operational risks and execute successful service transitions
- Deliver on time and to the quality standards expected from clients
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Budgetary Management Coaching and Feedback Communication Complex Procurement Contract Management Contract Negotiation Contractual Compliance Monitoring Coupa Software Creativity Demand Management Embracing Change Emotional Regulation Empathy EProcurement Financial Management Inclusion Influence Intellectual Curiosity Learning Agility Optimism Planning Budgeting And Forecasting (PBF) 27 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior Manager
Employment Type
Full-Time
