Director, IT Change Management

Join our Global Enterprise Technology Services Team!

How will you contribute:

A key opportunity to lead and be responsible for a global IT Service Management process within a high performing team. The candidate will have the ability to enhance processes along with procedures and tooling; collaborate with teams globally and coordinate with senior leaders/executives as we continue our journey to becoming a digital leader.

Responsibilities:

• Responsible for driving the IT Change Management process for the global enterprise.

• Act as a champion of current ITIL standard methodologies.

• Lead and coach a distributed team of Change Managers and Analysts to further develop a team.

• Regularly review process and procedural documentation for correctness and comprehensiveness.

• Continually strive for regional procedure alignment.

• Achieves strategic resource planning drives management activities.

• Drives and enables the success of a team.

• Removes barriers in complex situations to enable team to deliver.

• Continually identifies tool improvement opportunities in the Change Management module within the orgs ITSM tool (ServiceNow).

Attributes:

Demonstrates understanding of ITIL Change Management process/practice.
Strong detail orientation.
Navigates cross team structures well by understanding of teams cultures within the broader company.
Evaluate and applies industry practices to issues at hand to bring innovation to solutions.
Interpersonal skills including mentorship collaboration and ability to lead with empathy.
Conflict resolution skills and the ability to bring disagreeing parties to mutual understanding and agreement.
Able to work across teams to drive the best outcomes.
Constantly learns from both success and failure.
Good verbal and written communication; able to effectively articulate process and purpose possibilities and outcomes.

Ability to work in a fastpaced and agile environment.

Decision Authorities:

Able to achieve significantly complex outcomes using own judgement.
Operates collaboratively to drive leadership outcomes.
Recruits and hires talent to support teams.
Able to easily adapt and predict changing scope and complex priorities across teams.
Foresees challenges in advance and proactive solutions with teams to avoid hindrances.

Required Qualifications:

• Minimum 5 to 7 years in a IT Change Management leadership role.

• Bachelor degree or equivalent experience in Computer Science Information Technology Engineering or a related field.

Preferred Qualifications:

• ITIL v4 Foundations certification.

• Six Sigma white belt or higher.

• Familiarity with IT Service Management (ITSM) tools like ServiceNow or Remedy.

• Understanding of other ITSM process/practices like Release Management Incident Management and Problem Management.

What can we offer you

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong worklife balance.

• Professional development and leadership opportunities.

Our commitment:

Valuesfirst culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .