IT Technician, Field Services
IT Technician, Field Services
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1 Vacancy
Job Description
IT Technician Field Services
Position Summary
The IT Technician Field Services will perform various duties as to support 24/7 Plant and Process operations in a cGMP environment. The IT Technician Field Services will be responsible for ensuring that client related technical issues are resolved in a quick and proper manner.
Shift: MondayFriday 7:30 PM4:00 PM or 8:00 AM4:30 PM
Catalent is committed to a Patient First culture through excellence in quality and compliance and to the safety of every patient consumer and Catalent employee.
The Role
Interacts with clients to process basic service requests or resolve basic technical problems.
Replaces and rebuilds hardware components as needed.
Installs/removes/configures basic software applications.
General site application support and troubleshooting; user account administration.
Ensures call tickets are updated and closed in a timely manner; escalates calls to Manager Field Service and/or other teams as required.
Understands and complies with relevant Standard Operating Procedures.
Other duties as assigned.
The Candidate
Associates Degree in Computer Science or related discipline. Equivalent work experience will be considered.
Minimum of four years of relevant direct technical support experience.
Must have an excellent understanding of personal computers peripherals & associated accessories. Solid understanding of personal computing applications (MSOffice 365 Teams Visio Outlook etc.); excellent working knowledge of networks and server infrastructure.
Work experience within a pharmaceutical manufacturing and/or laboratory environment is preferred but not required.
Specific vision requirements include reading of written documents and frequent use of computer monitors.
Must be able to work nonstandard hours (weekends evenings nights) and oncall 24x7 for emergencies and special projects
The employee must be able to lift and/or move up to 50 pounds. While performing the duties of this job the employee is required to use hands to finger handle or feel and is frequently to stand walk reach with hands and arms stoop kneel crouch or crawl and talk or hear. The employee is required to sit climb or balance and taste or smell.
Why You Should Join Catalent
Defined career path and annual performance review and feedback process
Diverse inclusive culture
152 hours of paid time off 8 paid holidays
Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives
Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7000 lifesaving and lifeenhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year and each one will be used by someone who is counting on us. Join us in making a difference.
personal initiative. dynamic pace. meaningful work.
Visit Catalent Careers to explore career opportunities.
Catalent is an Equal Opportunity Employer including disability and veterans.
If you require reasonable accommodation for any part of the application or hiring process due to a disability you may submit your request by sending an email and confirming your request for an accommodation and include the job number title and location to . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.
Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Important Security Notice to U.S. Job Seekers:
Catalent NEVER asks candidates to provide any type of payment bank details photocopies of identification social security number or other highly sensitive personal information during the offer process and we NEVER do so via email or social media. If you receive any such request DO NOT respond it is a fraudulent request. Please forward such requests to for us to investigate with local authorities.
California Job Seekers can find our California Job Applicant Notice HERE.
Required Experience:
IC
Employment Type
Full-Time
