Account Manager (12 months contract), Account Management Team

* Please note this is a fixed term contract role.

At Amazon were working to be the most customercentric company on earth. To get there we need exceptionally talented bright and driven people. If youd like to help us build a worldclass delivery experience this is your chance to make history. We are looking for a dynamic organized selfstarter to join as Key Account Manager Amazon PARP (Pick up and Returns points) in Italy.

Amazon PARP is an alternative delivery solution available to Amazon customers offering convenient pickup and return options. As the Key Account Manager you will be responsible for managing and expanding our network. This strategic role requires a proven track record in Clevel stakeholder management complex contract negotiations and endtoend network ownership.

As a key member of the PARP team you will work crossfunctionally to drive the entire client relationship lifecycle. Your responsibilities will include overseeing network development and rollout optimizing performance conducting reviews creating action plans and managing contract renewals. You will serve as the primary point of contact for both external partners and internal stakeholders ensuring the best possible customer experience while collaborating with various teams such as Tech Ops Finance Marketing Business Planning Legal and Product Management.

This role offers a unique opportunity to shape the future of Amazons alternative delivery solutions and make a lasting impact on customer convenience and satisfaction across Italy.

Key job responsibilities
Own and drive executivelevel relationships with Clevel stakeholders across partner organizations serving as the primary point of contact for strategic decisionmaking and partnership growth

Lead complex contract negotiations including commercial terms service level agreements and partnership conditions with highvalue partners

Market Analysis and forecasting in order to discover insights to better shape strategical decisions

Maintain complete ownership and oversight of PARP (Pick up and Returns points) network in Italy including performance optimization expansion strategy and quality control

Drive the development/rollout phase maintain and optimize the current network conduct performance reviews create action plans and manage contract renewals

Work crossfunctionally with internal teams (Tech Ops/Installation Accounting Marketing Business Planning Legal Product Management) to ensure seamless network operations

Lead of the business expansion routetomarket strategies and new product/service launches driving revenue growth cost savings and market penetration

Lead offline Marketing and Advertising campaigns with location partners to boost Amazon Locker awareness and utilization

Drive bestinclass customer experience service and convenience across all Pickup locations



Bachelors degree in Business Administration Economics Engineering or related field
Fluency in Italian and English (written and verbal communication)
Previous experience in managing strategical customers own P&L conduct high level negotiations and maintain and grow strategic alliances and partnerships for business
Experience in FMCG retail logistics or ecommerce industries
Proven experience in managing high level negotiations
Highly commercially aware creative and astute with strong financial and analytical skills
Proven strategic relationship manager with ability to plan strategically with customers and bring strategy into implementation

Ability to develop and execute strategic plans anticipating market trends and adapting to changing business needs.

Strong excel and Poverpoint skills

Masters degree
Experience with CRM systems (Salesforce preferred)




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