Resident Services Coordinator -Victory Crest

We welcome applications from professionals in the hospitality retail restaurant and construction industries.

Humphrey Management is a Columbia Maryland based residential property management firm dedicated to Creating Thriving Communities throughout the MidAtlantic region.

The Humphrey Management portfolio is comprised of multifamily senior conventional and affordable communities. Founded in 1983 the firm manages over 75 communities and employs over 320 property management professionals. We provide rental communities for families individuals and seniors who are delighted to call our apartments their home.

Humphrey Management achieved the Baltimore Suns Top Workplace designation for the past seven years and provides a dynamic and challenging environment for our diverse workforce.

The essential functions of the Resident Services Coordinator are as follows:

• Foster trusting relationships through ongoing communication with residents in a welcoming and culturally responsive environment.
• Maintain ongoing communication and collaboration with the Tenant Council management staff community providers and owners to foster positive relationships and to assist in meeting residents needs.
• Coordinate and schedule services that are consistent with the service plan provided with the funding application and services are meeting HFA standards.
• Submit all reporting criteria on time to include quarterly service reports to HFA and any other funding agencies.
• Assist in resolving resident issues related to services and provide direct services as recommended.
• Responsible for maintaining records of resident service funds and assist in making recommendations or request of funds.
• Secure contributions and donations for the community and establish volunteer activities involving residents and the larger community.
• Assist in seeking grants from local state federal and private agencies organizations and foundations to fund service programs equipment for programs and administrative and overhead costs.
• Establish outreach to community and appropriate agencies and organizations to further affirmative fair housing and support persons with disabilities to remain successfully independent.
• Perform other duties as assigned.

Qualifications:

Education: Bachelors degree in social work or related field preferred. AA degree in human services or equivalent work experience will be considered.

Certificates & Licenses: LCSW preferred but not mandatory.

Experience:

• Service Coordination and case management experience.
• Experience working with lowincome families seniors and persons with disabilities.
• Basic Microsoft Office and data management experience.
• Experience working with Family Metrics software a plus.

Essential Skills:

• Working knowledge of community resources programs and services.
• Demonstrated passion for working for lowincome persons and persons with disabilities.
• Strong interpersonal communication skills
• Strengths based perspective creative problemsolving ability
• Strong organizational skills; attention to detail and accuracy
• Highly dependable/reliable
• Culturally sensitive
• Ability to motivate and encourage others

BENEFITS OFFERED: Excellent benefits package including PTO accrual for fulltime employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours. We also offer health dental vision life LTD AFLAC and matched 401(k) programs with eligibility on the first of the month after 60 days of employment. We offer a $1500 annualized waiver if health insurance coverage is not needed. In addition 10 paid Holidays and Veterans Day for our employees that are Veterans (thank you for your service!); Birthday PTO after one year of employment; Personal Day after 6 months of employment; and 4 Wellness Days each year. Position is eligible for a bonus potential. Oncall Service Manager/Service Technician and Community Manager will receive a $25 monthly cell

Required Experience:

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