Customer Service Representative - Community Development & Housing Department
Customer Service Representative - Community Development & Housing Department
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$ 41700 - 50687
1 Vacancy
Job Description
Why Join Team SB
- Are you passionate about public service and looking to grow your career in a fastpaced communityfocused environment
Consider joining the City of San Bernardino as a Customer Service Representative in the Community Development and Housing Department!
About the City:
As a future member of our team youll be joining a city with deep roots cultural diversity and exciting momentum. Located in the heart of Southern Californias Inland Empire San Bernardino is the county seat and largest city in San Bernardino County home to more than 222000 residents. Its rich history shaped by Native American Mexican and Spanish influences continues to inspire the citys evolving identity.SanBernardino offers access to major transit corridors natural beauty and a wide range of housing and lifestyle options. Its a place where public service careers are supported by a strong sense of community and purpose and where motivated professionals can grow contribute and be part of something meaningful.
About the Position:
The Customer Service Representative (CSR) in the Community Development Department plays a vital role in delivering frontline service to residents property owners and businesses. As the first point of contact the CSR provides accurate information on permits code enforcement cases inspection scheduling and other departmental services. This position handles a variety of customer service tasksprocessing payments and documents preparing official notices maintaining records and navigating sensitive or complex inquiries with professionalism and tact.CSRs in this department must be skilled at managing high volumes of public interaction while staying organized and detailoriented. A strong understanding of city codes procedures and customer service principles is key along with the ability to communicate clearly and resolve concerns effectively. The ideal candidate thrives in a fastpaced environment demonstrates sound judgment and is committed to supporting community development through responsive and respectful service.
What Youll Be Doing Here
The Ideal Candidate: People Skills: Builds positive respectful relationships with a diverse range of customers coworkers and community members demonstrating patience empathy and professionalismespecially in highvolume or emotionally charged situations.
Communication Skills: Communicates clearly and courteously in person over the phone and via email; explains City services and procedures in an accessible and customerfriendly manner.
Attention to Detail: Maintains accuracy while processing applications entering data and reviewing documents; ensures compliance with City standards and program requirements.
Multitasking and Organization: Manages a steady flow of customer inquiries and administrative tasks prioritizing responsibilities in a fastpaced office environment without compromising quality.
Team Collaboration: Works well within a crossfunctional team willingly assisting colleagues and contributing to a positive and serviceoriented workplace culture.
Day in the Life Consists of:
Asa Customer Service Representative in the Community Development and Housing Department your day is all about helping residents access important City services with clarity and confidence. Whether answering housingrelated questions or processing planning permits you play a vital role in connecting the community to resources. Your day may include:Greeting walkin visitors and responding to phone and email inquiries regarding housing assistance permits and community development programs.
Reviewing and processing applications for housing programs business licenses or construction permits ensuring documentation is complete and accurate.
Scheduling inspections or appointments and providing updates on application or permit status.
Preparing notices letters and informational materials for the public and internal stakeholders.
Assisting customers in navigating complex procedures often involving referrals to other City departments or outside agencies.
Entering data into systems maintaining case records and generating reports to support departmental functions.
Supporting the success of outreach events or community information sessions.
Collaborating with team members to troubleshoot issues improve customer experiences and ensure services are delivered efficiently.
For more information on this position pleaseclick hereto view the job description.What You Need to Qualify
Education Training and Experience:
HighSchool Diploma or G.E.D.; and two (2) years of progressively responsible customer service experience; or an equivalent combination of education training and experience.Licenses; Certificates; Special Requirements:
A valid State drivers license is required; certain assignments require the ability to obtain certification as a Registered Passport Agent and a notary license.Desirable:
Experience working in a public sector agency government office or in a community development or housingrelated setting is highly desirable. Familiarity with municipal processes housing assistance programs or permit application procedures is a plus.Knowledge of:
Principles and practices of effective customer service and customeroriented telephone etiquette.
Principles and practices of sound business communication; correct English usage spelling grammar and punctuation.
Business math.
Modern office practices and procedures including filing and recordkeeping systems.
Uses and operations of a computer and standard business software including word processing spreadsheet and database applications.
For employees assigned to the Community Development Department: City code sections and their general provisions to provide information and respond to questions regarding a variety of code requirements violations.
Ability to:
Operate a computer and other standard office equipment.
Handle tactfully and effectively sensitive customer relations situations and calmly defuse situations that are emotional and volatile.
Understand interpret explain and apply department policies and procedures applicable to the job assignment.
Reach sound decisions in accordance with rules and policies.
Understand and carry out written and oral instructions.
Communicate clearly and effectively orally and in writing.
Prepare clear accurate and concise computer entries records and basic correspondence.
Maintain sensitive and confidential information.
Use tact discretion patience and understanding in dealing with customers and the public.
Establish and maintain highly effective working relationships with City staff customers the public and others encountered in the course of work.
Perform basic research including research of property records.
Prepare accurate and concise records and reports using statistical data.
Recruitment Timeline
This recruitment will close on Sunday May 18 2025 at 11:59 p.m. or earlier if a sufficient number of applications have been received. Only the first 25 applications that meet the minimum qualifications (MQs) will be considered to move forward in the process.
Applications review: Week of Monday May 19 2025
1st Interview: Week of May 26 2025 or agreed upon date by both HR recruiter & Dept (TENTATIVE)
2nd Interview: Week of June 2 2025 or agreed upon date by both HR recruiter & Dept (TENTATIVE)**All dates are subject to change at the discretion of the personnel officer**
How to Apply and What to Expect Next
All applicants are required to submit an online application through the Citys official website at .This recruitment will remain open until May 18 2025 at 11:59 PM or until a sufficient number of qualified applications have been received.Only the first 25 applications that meet the minimum qualifications (MQs) will be considered to move forward in the process.
Applications must be fully completed and clearly demonstrate that the minimum qualifications for the position are met. All information provided is subject to review investigation and verification. While resumes may be uploaded as supplemental documentation they will not be accepted in place of a fully completed City application.
Following the initial screening the most qualified candidates whose backgrounds best match the needs of the City will be invited to continue in the selection process. Meeting the minimum qualifications does not guarantee advancement. Candidates will remain under consideration until a final selection is made and an offer is accepted. The City of San Bernardino reserves the right to close the recruitment at any time and may determine that none of the applicants including those who meet the minimum qualifications are suitable for the position.
Successful candidates shall be required to:
- Pass a reference and background verification. References will not be contacted until mutual interest has been established.
- Degree verification
- Pass a preemployment medical exam which includes a Tuberculosis (TB) Exam and Drug screen.
- Starting salary based on education and/or experience and internal equity.
EVerify Participation
The City of San Bernardino participates in the EVerify program. In compliance with federal law all employers are required to verify the identity and employment eligibility of individuals hired to work in the United States.Accordingly the City will provide information from each new employees Form I9 to the U.S. Department of Homeland Security and the Social Security Administration to confirm authorization to work in the United States.
For more information about EVerify please visit the U.S. Citizenship and Immigration Services website at
Disclaimers
The City of San Bernardino is an Equal Employment Opportunity Employer. The City follows a nepotism policy which may impact hiring decisions if an applicant has relatives currently employed by the City.In compliance with the Americans with Disabilities Act (ADA) the City provides reasonable accommodations for individuals with disabilities. Each request is evaluated on a casebycase basis. To request an accommodation please contact the Human Resources Department directly at (909).
This bulletin is intended for informational purposes only and does not constitute a contract expressed or implied. Its contents may be modified or withdrawn without prior notice.
For questions regarding this recruitment contact Human Resources at Additional information is available at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
