MST Coordinator

This candidate will work 4 10 hour shifts. Two of the days will be remote and other 2 days will be onsite.

Job Summary

Provides clerical support and complex care coordination for multiple specialties within the cancer service lines MultiSpecialty Team & Cancer Tumor Conferences to assist in the delivery of quality health care services.

Essential Functions

• Work in constant collaboration and communication with physician/nurses and other clinical team members in order to minimize duplication of errors promote teamwork and ensure seamless coordination of services.

• Oversee and assist the running of coordinated sometimes concurrent multiprovider schedules in cooperation with other internal/external provider schedules by performing administrative functions including but not limited to: patient registration check in checkout; scheduling complex patient appointments monitor incoming/outgoing referrals monitor various time sensitive recall work queues schedule surgeries walkin orders radiology tests perform medical record review of incoming referrals to identify missing/external records needed; build complex provider schedule templates; navigate external patient referral portals; reconciles multidepartment deposit.

• Obtains insurance authorizations and/or verifies that prior authorization has been obtained; coordinate peer to peer discussions assist with retroactive insurance denials/appeals.

• Responsible for complex EMR/EHR transcribing scanning Right Fax faxing and uploading to EPIC with high level of accuracy

• Ensures all external records images and pathology slides are delivered and able to be prepped prior to multispecialty visit/conference/tumor board according to the needs of unique clinics. Ensure all necessary previsit diagnostic tests are scheduled and completed prior to multispecialty visit/conference/tumor board according to the needs of unique clinics. Ensure initial treatment planning orders and referrals are scheduled or in process.

• Oversee and assist the running of coordinated sometimes concurrent multiprovider tumor board conferences in cooperation with other internal/external provider schedules by performing administrative functions including but not limited to: maintaining up to date distribution lists for multiple MST clinics and tumor boards Communicate upcoming patient lists and provider schedules according to stated deadlines that are unique to each multispecialty visit/conference/tumor board; scheduling patients to appropriate tumor board set up and serve as Telemedicine Coordinator to ensure that the room is prepared audiovisual and teleconferencing equipment is operational. Trouble shoot equipment problems as needed. Attend the multidisciplinary conferences and monitor AJCC staging treatment plan treatment protocols and/or recurrence information.

• Manage complex phone triage for several unique clinics and be an access point liaison for the noncancer service lines to ensure provider referrals are directed appropriately and timely as well as for the general public via the cancer hotline for patients with new diagnosis 2nd opinion or cancer department navigation on behalf of the entire cancer service line

• Knowledge and ability to provide technical support to patients and providers with virtual portals applications and equipment to ensure successful telemed and virtual home specialty visits

Qualifications

Required

• Associates Degree or equivalent

• 2 years of relevant experience Health access management electronic health record management procedure imaging referral and scheduling or other related experience.

About Corewell Health

As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our topnotch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.

• Ondemand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!

• Optional identity theft protection home and auto insurance pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location