Knowledge Manager
Knowledge Manager
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Job Description
Ecolabs Global Business Solutions (GBS) is a functionintegrated enterprise resource platform. Through GBS a global community of associates will support the core business through multiple service delivery avenues on a truly global scale. To support this effort we seek a Knowledge Manager to build and sustain an AI enhanced knowledge management program.
The Knowledge Manager will be accountable for developing a bestinclass knowledge strategy that meets the dynamic needs of the global GBS team. The Knowledge Manager will establish effective knowledge definitions & standards disciplined knowledge asset creation & maintenance processes and technology enabled storage and delivery. The Knowledge Manager will also promote and support a continuous learning culture within the GBS community.
The Knowledge Manager will collaborate with Service Delivery teams and Function/Capability Owners to effectively shape and apply the knowledge strategy approach roadmap tools and templates. She/He will oversee the maintenance of knowledge assets and maintain consistency accuracy and accessibility globally. This individual will report to the Sr. Training Manager.
Main Responsibilities:
Knowledge Strategy & Approach
Evaluate GBS knowledge needs globally & assess current state of knowledge assets
Establish Knowledge Management processes standards & governance
Identify required systems and tools to effectively deliver bestinclass knowledge management experience
Knowledge Sharing Culture
Define behaviors skills & practices required to foster a strong learning & knowledge sharing culture in GBS
Collaborate with GBS leaders globally to deliver programs to establish the knowledge sharing culture
Knowledge Asset Creation & Maintenance
Establish quality standards processes and governance to ensure knowledge accuracy & relevancy
Lead a team of Knowledge Analysts who collaborate with function capability & service delivery subject matter experts (SMEs) to capture validate store and publish effective knowledge assets
Ensure GBS knowledge program quality through a structured and measurable framework
Knowledge Effectiveness
Establish usercentric metrics and measures to assess knowledge effectiveness
Embed automated tracking assessing (feedback) and measuring mechanisms into all knowledge processes
Advise Function Capability and Service Delivery leaders on how to increase knowledge effectiveness
Resource Management
Hire mentor and oversee team of GBS Knowledge Analysts
Manage contracts and oversee work planning & quality output for one or more third party providers
Ensure active participation of function capability and service delivery SMEs as Knowledge Champions
Basic Qualifications:
Bachelors degree in Knowledge Management Information Systems or related field
At least 7 years of experience in a knowledge management role & managing a team of analysts
Proficient in knowledge management systems and processes
Proven experience in data analysis and strategic planning
Strong interpersonal skills with demonstrated ability to facilitate collaboration
Preferred Qualifications:
Experience with training material development supporting large complex projects (e.g. ERP Systems business transformation business process reengineering shared services outsourcing solutions etc.)
Proven success in facilitating organizational change
Experience in managing the details of complex programs and delivering results
Required Experience:
Manager
Employment Type
Full-Time
