PASS â Telephony and Network Technical Support Specialist
PASS â Telephony and Network Technical Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Posting
PASS Telephony and Network Technical Support Specialist
The Waterloo Catholic District School Board serves over 38000 learners and provides services to students in 50 schools (Kindergarten to Grade 12 and adult learners) across the Waterloo Region.
The Board conducts intentional recruitment and selection as it seeks to achieve a state of greater equity for employees and students and to diversify its workforce.
All qualified applicants are welcome and encouraged to apply and applicants may choose to indicate if they are from a group who has experienced racial or social discrimination. Selfidentification data will be used as a consideration in this posting. Aggregate data will be stored anonymously to support improvements to the Boards hiring processes.
General Description of Duties:
Reporting to the Manager of Technical Support Services the Telephony and Network Technical Support Specialist serves as part of the IT Infrastructure and Operations Team to ensure reliable secure and scalable voice communication systems for school operations. The role involves providing technical support for voice and network infrastructure coordinating daily operations and collaborating with vendors to ensure infrastructure reliability.
- Maintaining telephony systems (e.g. Avaya) including servers handsets and voicemail.
- Processing move/add/change requests and ensuring security through system monitoring and patching.
- Deploying and supporting mobile devices using tools like Microsoft Intune or Samsung Knox integrated with cloudbased telephony platforms (e.g. Microsoft Teams Phone).
- Troubleshooting configuring and monitoring network switches routers and wiring and documenting infrastructure to support communication systems.
- Ensuring proper functioning of PA systems and synchronization with school bell schedules to support daily operations.
- Managing uninterruptible power supply (UPS) systems to ensure power continuity and protect systems.
- Supporting video/audio conferencing platforms (e.g. Microsoft Teams).
- Recommending system improvements developing training materials and contributing to IT security policies.
- Collaborate as part of the incident response plan communication team to ensure timely and effective coordination during security or system incidents.
- Setup board approved mobile applications and implement board mobility and security initiatives including advanced authentication methods such as authentication apps and passkeys to enhance security.
- Negotiating vendor contracts for telephony and mobile devices.
- Manage telephony budgets approve invoices and contribute to multiyear IT strategies.
- Other relevant duties as assigned.
- Threeyear college degree/diploma in computer science IT or related field (or equivalent experience).
- Four years experience in telephony mobile device management and network support.
- Handson experience with IP/digital phone systems (e.g. Avaya Cisco or similar).
- Proficiency in Microsoft 365 Microsoft Entra ID Windows Active Directory Google Workspace and networking environments.
- The role requires 24/7 oncall support with a fair rotation schedule compensatory time off and remote troubleshooting options when feasible.
- Excellent communication problemsolving organizational and timemanagement skills.
- Experience managing budgets or vendor contracts.
- Familiarity with SIP trunking VoIP or cloudbased telephony solutions or ability to learn quickly.
- Proficiency with Microsoft Teams or similar collaboration platforms.
- Experience in Microsoft Intune Samsung Knox or similar mobile device management tools.
- Certifications in relevant technologies (e.g. Avaya Cisco Microsoft 365 network security).
- Project management experience leading IT upgrades or the ability to train nontechnical staff on telephony tools
- Knowledge of network security practices and tools.
- Experience in a school board or educational environment supporting communication systems such as telephony PA systems or network infrastructure for educational operations.
Hours of Work : Permanent fulltime 35 hours per week / 52 weeks per year
Location(s): Catholic Education Centre 35 Weber St. Kitchener
Qualified applicants are invited to submit a resume and cover letter. Please see the Application Process below. Applicants must attach diplomas/certificates required for this position to the resume in order to be considered a candidate for the position.
Application Process:
Applicants are required to apply directly through Apply to Education at:
If you require any technical support with the application process please contact the Apply to Education Customer Service Centre contact(Monday Friday 7:30 am 7:00 pm EST)
Applications will be accepted until May 21 2025 at 4 PM . Only those candidates selected for an interview will be notified.
To request this file in large print please email . If you require a disability related accommodation to participate the recruitment process please contact us at (519)extension 2368 to discuss your needs under the Human Rights Code. Responses to inquiries will be provided within 72 hours.
At WCDSB we are committed to respecting your privacy and will take appropriate measures to protect any personal information you may share with us through the job application process. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and will be used to determine qualifications for employment. For more information about the Boards Privacy Policy please contact our Privacy Officer atExt. 2381.
The successful candidate will be required to produce a satisfactory Criminal Background Check . For further information refer to policy APS 038 on the website of the Waterloo Catholic District School Board.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
