Support Executive for IT Service Company
Support Executive for IT Service Company
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Job Description
Job Description:
Lead Generation & Upselling
Proactively identify client needs for additional services such as AWS Cloud WABA and
Tally Customization.
Convert client interactions into opportunities by effectively communicating the benefits
of these services.
Build strong client relationships to foster trust and encourage upselling.
Retention and Renewals
Convert nonAMC clients to AMC subscribers by demonstrating the longterm benefits of
maintenance contracts.
Contact clients with expired TSS agreements to renew their subscriptions and upsell
related services.
Regularly track and follow up on renewals to minimize churn rates and increase client
retention.
Training and Knowledge Sharing
Provide training sessions to clients to help them maximize the use of TallyPrime and its
integrated services.
Share technical knowledge and best practices with team members to improve overall
support quality.
Indepth knowledge of TallyPrime and its ecosystem (AWS Cloud WABA and Tally
Customization).
Strong interpersonal and communication skills with a clientfocused approach.
Proven ability to upsell and generate leads through meaningful client interactions.
Problemsolving skills with a proactive attitude toward client concerns.
Proficiency in CRM software or support management tools is preferred.
Key Skills & Requirements
Experience
Minimum 12 years in technical support client servicing or a similar role in the Tally
ecosystem.
Demonstrated success in client retention and upselling activities.
Work Environment
Collaborative team environment with opportunities for skill enhancement.
Clientcentric work culture focusing on relationshipbuilding and longterm partnerships.
Key Requirements
Team Goals
Ensure client satisfaction by delivering topnotch support for TallyPrime users.
Drive AMC conversions renewals and upselling opportunities for AWS Cloud WABA and Tally
Customizations.
Build strong client relationships to maintain trust and loyalty.
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Employment Type
Full-Time
