Fraud-Payments Support Agent

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software content and services. We provide casino sports betting platform and payments and affiliate management to 200 customers worldwide.

But thats not all! Were not just about numbers were about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe Asia and the US were all united by our love for innovation and teamwork.

Join us on this exciting journey as we continue to redefine the iGaming landscape one groundbreaking solution at a time.

We are looking to add a passionate and dedicated FraudPayments Support Agent to our team in Bucharest!

About the job:

It is a great opportunity to work in a techdriven company. Full of interesting and challenging projects in a relaxed and friendly environment our headquarters are in the heart of the city.

What Youll get to do:

• Monitoring transactional activity to detect fraudulent patterns;
• Investigation reporting and undertaking remedial action on suspicious account transactions to protect business from financial loss;
• Utilisation of fraud systems to optimise deposit conversion percentages and keep chargeback ratio within acceptable limits;
• Analysing customer account activities to detect unusual transactional patterns or behaviours;
• Reviewing and processing withdrawal requests;
• Contributing and ensuring compliance with Fraud Team KPIs;
• Resolving customer queries within SLA guidelines;
• Convey threats identified to the COO and/or Compliance Officer for root cause analysis and mitigation;
• Liaison with MLRO to ensure suspicious payment activity is highlighted for investigation;
• Communicating with clients suppliers and other key business stakeholders.
• Monitoring the payment platform ensures all transactional activity is undertaken correctly and accurately.
• Monitoring of deposits to ensure player funds are processed correctly.
• Interrogating analytical data to ensure optimal transactional routing to maximize deposit conversion percentages.

What You need to shine:

• Availability to work in shifts (09:0019:00; 11:0021:00) and weekends (2 weekends per month).
• Experience in fraud prevention detection and investigation techniques;
• Understand international online payment methods and their associated risks;
• A logical approach high attention to detail accurate and able to multitask;
• Strong written and verbal communication skills;
• Teamoriented and yet able to work independently;
• A flexible approach and professional attitude;
• Ability to work under pressure;
• Minimum of two years experience ideally within a payments or security role;
• Customer Centric;
• Targetorientated and resultsdriven;
• Numerate with excellent analytical thought processes;
• Analytical and accurate way of working showing a strong sense of initiative;
• Decisive discrete trustworthy and reliable;
• Have a pleasant personality and professional disposition;
• Team Player showing personal authority;
• Enthusiastic and Self Motivated and Confident assertive committed and patient.

Heres what we offer:

• Start with 22 days of annual leave with 2 additional days added each year up to 32 days by your fifth year with us.

• Stay Healthy: 10 sick leave days per year no doctors note required.

• Hybrid work schedule: 60% work from the office and 40% work from home per quarter (during your first 3 months youll be in the office fulltime).

• Support for New Parents:

• 21 weeks of paid maternity leave with the flexibility to work from home fulltime until your child turns 1 year old.
• 4 weeks of paternity leave plus the flexibility to work from home fulltime until your child is 13 weeks old.

Our office perks include parking onsite massages and frequent teambuilding activities in various locations. And did we mention our amazing office space complete with its own pool and gym

Benefits & Perks:

• Daily catered lunch or monthly lunch allowance.
• Private Medical Subscription.
• Access online learning platforms like Udemy for Business and LinkedIn Learning and a budget for external training.

At EveryMatrix were committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.