Team Lead - Customer Service
Team Lead - Customer Service
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50000 - 50000
1 Vacancy
Job Description
Looking to take your career to the next level Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated fulltime teams in the Philippines offering costefficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support lets shape the future of work together!
Profile Requirements:
- Minimum 35 years in customer support with at least 12 years in a leadership role.
- Proven ability to manage and motivate a team while maintaining handson involvement in customer service.
- Strong verbal and written communication skills with the ability to handle difficult conversations professionally.
- ProblemSolving: Ability to assess situations quickly think critically and implement effective solutions.
- Technical Proficiency: Experience with customer support software CRM systems and helpdesk tools.
- Good to have not mandatory would be experience with accounting/finance
Core responsibilities:
- Lead mentor and support the customer support team to ensure excellent service delivery.
- Monitor team performance and provide feedback coaching and training as needed.
- Develop and implement customer service processes to improve efficiency and customer satisfaction.
- Handle escalations and assist team members in resolving complex customer inquiries.
- Conduct regular team meetings and performance evaluations.
- Respond to customer inquiries via phone email and chat in a timely and professional manner.
- Troubleshoot customer issues and provide effective solutions.
- Maintain accurate records of customer interactions and resolutions.
- Work closely with other departments to address customer concerns and improve overall experience.
- Identify trends in customer issues and suggest improvements to products services or processes
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
NOTE: This is a permanent remote position structured as an Independent Contractor arrangement. Selected candidates must have their own equipment and reliable internet connection. Additionally they will be responsible for managing their own taxes and benefits. Compensation is offered on a biweekly basis.
Please attach your CV and we will be in touch for a confidential chat. Lets do great things together!
This is a remote position.
Minimum 3-5 years in customer support, with at least 1-2 years in a leadership role. Proven ability to manage and motivate a team while maintaining hands-on involvement in customer service. Strong verbal and written communication skills, with the ability to handle difficult conversations professionally. Problem-Solving: Ability to assess situations quickly, think critically, and implement effective solutions. Technical Proficiency: Experience with customer support software, CRM systems, and helpdesk tools. Good to have not mandatory would be experience with accounting/financeEmployment Type
Full Time
