Events Management Associate
Events Management Associate
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Job Description
Join our team as an Event Management Associate to help plan events in our Conference Center
As an Event Management Associate within our Client Center you will play a crucial role in planning meetings and ensuring exceptional customer experiences. You will be the single point of contact during the planning process for clients coordinating with event partners to ensure seamless event execution. In this role you will have the opportunity to excel in client interaction problemsolving and decisionmaking all while maintaining a high level of organization and composure under pressure.
Job Responsibilities
- Oversee meetings and events within the designated center collaborating with internal partners in catering audiovisual and facilities to meet and exceed client expectations. Provide personalized hightouch customer service by meeting and greeting each client daily
- Maintain a professional flexible and cando attitude delivering exceptional service at all times
- Participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning
- Execute preconference calls/meetings and postconference calls/meetings when applicable ensuring all details are managed effectively
- Cover essential reception desk functions including answering telephone calls and returning emails promptly and greeting/escorting clients to their meeting room
- Master the usage of the EMS (Event Management System) to detail reservations review incoming requests and generate accurate reports
- Serve as a strong communicator managing correspondence between the planning team and reservation holders throughout the booking process while providing an outstanding customer service experience
- Prioritize new meeting room reservations from online booking tools ensuring timely and accurate processing
- Ensure customers are contacted in a timely manner updated regarding the status of their requests and offering available options as needed
- Deliver highlevel service to event organizers developing rapport with line of business (LOB) administrators and meeting contacts to understand and meet their business needs and expectations.
Required Qualifications capabilities and skills
- Bachelor degree required
- Four plus years experience in the Hospitality Industry 5Star Hotels Event Planning and Food & Beverage with high touch customer servicedemonstrating a strong foundation in customer service and organizational skills
- Excellent interpersonal and communication skills with the ability to engage with clients and colleagues professionally and warmly
- Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
- Highly organized with the ability to multitask and prioritize tasks effectively
- Flexibility to thrive in a fastpaced and diverse environment
- Willingness to work flexible shifts to cover conference center hours and locations
Preferred Qualifications capabilities and skills
- Working knowledge of audiovisual systems.
- Proficiency in Microsoft Office tools are essential
- knowledge of the EMS booking system is a plus
Required Experience:
IC
Employment Type
Full-Time
