Clinic Operations Manager
Clinic Operations Manager
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Job Description
Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID19 unless approved for a legal accommodation.If you need an accommodation for any reason including related to this job requirement please contact Human Resources.
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Housing Works was founded in 1990; With a longterm commitment to AIDS advocacy. Housing Works established New York States first harm reductionbased OASASlicensed outpatient drug treatment program. Other services include Health Home care management behavioral health and syringe exchange programs. A pioneer in the social entrepreneurship movement Housing Works operates 10 highend thrift shops in Manhattan and Brooklyn and a muchloved Bookstore Cafe in Soho. For more information visit
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing healthcare HIV prevention and treatment among other lifesaving services.
Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement tuition costs and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Compensation Range: $2327/hourly commensurate with experience
Summary:
Position Overview
The Clinic Operations Manager will be directly responsible for the operational aspect of the billing components for the practice denials selfpay and day to day reporting.
Responsibilities
- Facilitate coverage as needed for professional efficient and accurate scheduling of patient appointments across all Article 28 Article 31 and Article 33 clinics.
- Oversee the monitoring of Housing Works Patient No Show Policy and Procedures.
- Cover and support /PCC/Patient Care Coordinator during PTO and as needed.
- Answer all incoming calls in a pleasant and proper manner direct calls to the appropriate person or department.
- Work with Nurse Manager and Director of Credentialing to Monitor and followup on provider and other clinical staff credentials.
- Manage inventory of office supplies and client concessions.
- Manage mail pickups/deliveries to branch offices.
- Oversee the scanning volume and ensure regular upkeep and labeling of all documents in eCW and eIcare.
- Greet all incoming visitors and arrange interviews and meetings as necessary.
- Maintain a clean presentable and functioning office space as well ensure all exam rooms are clean and ready for the day.
- Provide administrative support to Health Center Director.
- Assist and coordinate coverage between clinics as needed.
- Dedicated to meeting the expectations of internal and external customers working to create a positive experience for all.
- Understands the needs of clients effectively aids as needed demonstrates the ability to deescalate clinic concerns and reports to the Health Center Director as needed.
- Ensure all staff are trained in optimal customer service measures deescalation training and represents agency values.
- Coordinate with Nurse Manager to prepare and facilitate daily huddle as needed.
- Opening and processing all mails including medical records request Social Security Insurance Records Requests LabCorp Stericycle etc.
- Oversee the distribution documentation as well as reconciliation of metro cards
- Overseeing and ensuring all new clients are entered into eCW & eIcare (MRN SSN PRAPARE etc.)
- Oversee and assist in the distribution of Undetectables (UND) gift cards to eligible clients and entering receipt into eCW and eIcare.
- Coordinate interpreter services as needed for patients with Spanish or other languages when clients are unable to communicate within the appointment setting
- Create the daily huddle sheet and participate in daily morning huddles with providers medical assistants medical front desk staff medical case manager and nurse manager.
- Participate in data collection and daily reporting not limited to but including the following:
- Primary Care Psychiatry OASAS as well as OMH Clinic Visits
- Profitability (i.e. tracking various reimbursement rates for different billable visits)
- Participates in department QI/UND meetings including taking minutes
- Work collaboratively with our billing department to correct billing and coding errors
- Covers for the medical receptionist as needed including working at the front desk scheduling appointments/answering phones.
- Perform additional duties and support office staff when needed.
- Will oversee the Primary Care and mental health scheduling and billing within the Electronic Medical Record.
- Works in collaboration with the Health Center Director for supervisory role of the operations team members including: the patient service representatives intake specialists outreach specialist referral specialist.
- Coordinate all subpoenas through the organization Compliance Officer.
- Reads and adheres to all organizational policies and procedures and follows Employee Handbook guidelines.
- Oversee compliance with capture of contact referring source if clinical information is needed.
- Maintain inventory reconciliation and ordering of UND cards remanded and ensure proper documentation.
- Gather medical information for IPRO eHIVqual QARR review Point person for all auditors.
- Check all patient information in ECW is entered correctly (not limited to Medical Record Number insurance Primary Care Provider PCP).
- Overseeing the daily insurance verification process and ensuring uninsured clients complete sliding fee application and are connected to NYS Market Place Insurance options.
- Maintain contact through coordination and collaboration with Community Partnerships and other internal departments to maximize patient visits.
- Participates in quarterly advocacy.
- Reads and adheres to and participates in the mandatory HIPAA / Privacy Program and Employee Compliance Program.
- Escalate all clinical and/or operations questions/issues to Health Center Director and/Vice President as necessary.
- Bachelors Degree strongly preferred 24 years of experience in the field or in a related area.
- Familiar with standard concepts practices and procedures within a particular field.
- Relies on limited experience and judgment to plan and accomplish goals.
- Performs a variety of tasks.
- Works under general supervision.
- Knowledge of billing and collections systems.
- Knowledge of eCW EMR system and data collection.
- Must be able to work 2 evenings and 2 weekends per month.
Required Experience:
Manager
Employment Type
Hourly
