Front Desk Receptionist
Front Desk Receptionist
Posted on :
12-05-2025
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1 Vacancy
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Job Description
TITLE: Front Desk Receptionist
REPORTS TO: Membership Coordinator
CLASSIFIED: PartTime NonExempt
COMPENSATION: $15.50/hour
MISSION: To inspire and enable all young people especially those who need us most to realize their full potential as productive responsible and caring citizens.
JOB SUMMARY:
The Front Desk Receptionist is the first point of contact at the Boys & Girls Club and is responsible for creating a safe welcoming and organized environment for youth families and visitors. This role ensures front desk policies are followed manages data entry and attendance and supports daily operations. The receptionist is expected to model the Clubs core values: Teamwork Impact Driven Excellence and Good Character.
JOB DUTIES:
- Greet every member parent and guest warmlyby name when possibleand create a fun safe and welcoming atmosphere.
- Follow and implement all Front Desk policies and procedures with consistency.
- Promptly alert your supervisor if a parent youth donor or visitor is upset or requires additional followup.
- Monitor who is authorized to pick up youth; ensure no unauthorized individuals are allowed to do so.
- Keep the Front Desk space clean uptodate and kidfriendly.
- Answer phone calls and direct visitors with a friendly and professional demeanor. Provide accurate information about Club programs and services.
- Distribute forms reports and communication to parents/guardians as needed.
- Record and track any money received using the receipt book ensuring daily totals match.
- Ensure accurate daily member checkin using the Clubs tracking software.
- Maintain and update member information in the Clubs software system.
- Track youth participation in different program spaces within the Club.
- Celebrate members through birthday cards recognition calls and other fun engagement methods.
- Support positive Club culture by teaching life skills and modeling respectful behavior.
- Perform clerical duties such as voicemail management scanning filing bulk mailings and helping with birthday postcard preparation and delivery.
- Attend all required meetings including monthly allstaff meetings biweekly team meetings and oneonone checkins.
- Regularly provide feedback and suggestions to improve front desk systems and efficiency.
- Assist with other duties as assigned by your supervisor.
EMPLOYMENT QUALIFICATIONS:
- High School Diploma or Equivalent
- Customer service experience preferred
- High level organizational skills
- Friendly highenergy personable and able to communicate well in person and through the phone
- Ability to multitask and work in a fastpaced environment
- Ability to work between the hours of 3pm7pm (School Year) and 7:15am6:15pm (Summer); MondayFriday and Club special events as assigned
PHYSICAL REQUIREMENTS:
- Must be of the mental and physical capacity to observe interact and communicate with youth staff volunteers parents etc. at the Club to ensure safety of the space and others provide guidance and reflection per the Club priority outcomes and goals
- Ability to stand/sit for long periods of time throughout a shift
- Ability to operate various types of general office equipment including PC telephone copier etc.
- This position is considered to be safetysensitive.
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain nor be interpreted as a comprehensive inventory of all duties responsibilities qualifications and objectives required of employees assigned to this job.
We are proud to be an Equal Opportunity Employer and a DrugFree Workplace!
All qualified applicants are considered for positions without regard to race color religion sex national origin age marital status sexual orientation nonjobrelated disability or any other protected class. The Boys & Girls Club of the Northern Plains provides reasonable accommodation to applicants with disabilities. Applicants requiring reasonable accommodation for any part of the application/hiring process should contact Human Resources to communicate their request for accommodation.
Employment Type
Hourly
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