Technical Service Engineer / Applications Engineer
Technical Service Engineer / Applications Engineer
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Job Description
Our client is an American multinational manufacturer and marketer of chemical products and they are currently looking for a Technical Service Engineer / Applications Engineer supporting the Polyurethanes Division located in Derry NH or Auburn Hills Michigan. Great direct hire opportunity.
Job Scope
The primary focus of this role is to support the Americas Elastomers business to achieve their short and medium term growth and profitability goals. The Technical Service Engineer works closely with a crossfunctional team to deliver technical solutions to customers in existing and new applications help develop new products as well as troubleshooting issues that customers may have with existing products through laboratory experimentation product/application development field trials customer technical service support and other activities.
- This is an intermediate position. The main duties include: planning and implementing laboratory projects providing technical service support to customers and conducting field trials of new and/or modified products.
- In terms of laboratory programs incumbents have ability to work independently with less direction from the Technical Service Manager. Incumbents are expected to execute and manage projects as a result of their laboratory technical service and field trial work. At this level work programs are generally of a more routine and short range nature although some more complex and nonroutine projects may be encountered and assigned.
- Incumbents perform independent technical service in support of customers. Ability to assume a leadership roles in less complex routine trials. More complex or nonroutine trials may be assigned as well.
- The main internal contacts for this role are Technical Service Sales Marketing Technology & Innovation Testing Services Industrial Hygiene Site Services.
- Customer contacts for this role are primarily at the plant technical level and generally include technical production and quality assurance personnel. Some contact with more senior personnel such as technical and commercial directors may also occur.
In summary as the Technical Service Engineer / Applications Engineer you will:
- Provide Technical Service Support to customers building strong relationships with key customer contacts prompt resolution of problems related to the use of our technology and products and demonstrate the differentiation of the company Elastomers.
- Participate in Customer Trials effectively demonstrating our technology/products which result in the successful sales by the commercial team to increase the value of our business.
- Prepare efficient and effective project plans in order to establish a sound basis for developing new products or modifications to existing products/applications and/or to provide technical service to customers.
- Provide support to Elastomers Development Teams when newly developed products or technologies need to be validated by customers by organizing and supervising customer trials either directly or using the resources available in the TS team.
- Conduct laboratory investigations in order to develop new products application technologies and/or to provide technical service support which demonstrates the ability to effectively resolve a variety of moderately complex technical service or product development/modification challenges. All work must include well written concise reports which are completed on time and exhibit rigorous data analysis skills.
- Ensure stateofthe art knowhow is available in terms of technical info on the company and on competitive products and it is provided upon request to the commercial team to support action in the market. Continuously improve knowhow available to the team in terms of manufacturing technology used by customers participating to selected conferences fairs exhibitions and open days organized by equipment suppliers.
- Fully comply with all safety health and environment guidelines according to site and company standards. Ensure and enforce strict adherence to EHS company guidelines in all areas including pilot plant laboratory and other tech facilities customer facilities during trials and external test laboratories during external tests.
- Ability to coach counsel and mentor more junior technical associates and technicians through utilizing various leadership styles.
Qualifications
You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.
Minimum Qualifications
- Bachelors degree in Plastic Engineering Polymers Chemistry Chemical Engineering or Material Science.
- Minimum of 5 years of professional technical experience in product and application development and/or technical service in Thermoplastics Elastomers Industry TPU (thermoplastic polyurethanes) or plastics hands on processing experience (extrusionpreferred but can be injection molding).
- 5 years of experience in customer facing technical roles with the ability to interview both technical and nontechnical personnel at customers to define new opportunities and/or problem and provide potential solutions.
- Willingness to travel up to 50% of the working time mainly in North America is mandatory. Occasional travel to Europe or APAC is possible.
Skills and Knowledge
- Excellent analytical and problemsolving skills.
- Strong verbal and written communication skills.
- Applied knowledge on how material characteristics like make up Molecular Weight rheology and thermal properties affect processing and final product.
- Ability to coach counsel and mentor more junior technical associates and technicians through utilizing various leadership styles.
Preferred Qualifications
- Extrusion and/or injection molding experience.
- Managerial experience
Salary range: $130000$140000
Apply now for immediate and confidential consideration!
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Employment Type
Contract
