Customer Service & Sales Assistant

We support peace and prosperity by building connections understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education arts culture language and creativity.

Working with people in over 200 countries and territories we are on the ground in more than 100 countries.

We connect. We inspire.

We are looking for a Customer Service Representative to join our Teaching Centre team. Your role will contribute to business growth by meeting and exceeding targets for both Adult students and Young Learners. Working in a team of three you will ensure high conversion rates from sales consultations.

You will be accountable for new sales and resales for adults and young learners ensuring high conversion rates from consultations. Proactively crossselling and promoting British Council services to enquirers is essential.
In terms of customer care you will follow up on adult sales consultations to close or extend CRM sales opportunities for myClass and lockstep customers. You will support myClass students at the start of their learning journey troubleshoot problems and keep existing students informed about their package expiry and lessons remaining. Coordination with the Senior Teacher Adults on the myClass Student Advisor report to liaise with students with low attendance is part of your role as is managing lockstep waiting and reservation lists.
For young learners you will follow up on sales consultations to close or extend CRM sales opportunities for all ages and manage waiting lists in a timely manner.
You will deliver exceptional customer service at the front desk call centre and back office in line with the Service Level Agreement. Assisting the Customer Service Manager and team with ensuring corporate service standards are met and improving policies and procedures based on feedback is crucial. You will register customers for English courses exams and other British Council services handling related documentation such as registration packs receipts invoices information leaflets and exams application forms.
Administrative responsibilities include delivering adhoc professional and jobrelated requirements as assigned by the Customer Services Manager. You will act on customer feedback by making clear notes on enquiries and complaints passing them to relevant staff and ensuring timely responses.

If you are passionate about contributing to the growth of the Teaching Centre and delivering highquality customer service apply now to join our team.

Qualifications & Experience:
Minimum / essential
Experience of working with B2C customers
Previous sales experience

English B2 Polish native
Desirable
Sales achievements
Data analysis skills
Excellent selling skills
Excellent timemanagement skills
Proficient with IT systems
Attentive to details
Multitasking skills

Important information:
Location:Krakow Poland
Salary: 5550.00 PLN gross/month
Contract: Fixedterm 1 year with option for extension
Requirement: Candidates must have the legal rights to work in Poland at the time of application and in future.

Closing Date for applications: Thursday 15 May 2025 22:59h CEST

A connected and trusted UK in a more connected and trusted world.

Equality Diversity and Inclusion Statement

We are committed to equality diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse maltreatment and exploitation as set out in article 19 UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application please email