Marketing Customer Communications Specialist

At Ayvens progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.

We are seeking a Marketing Customer Communications Specialist to join our dynamic team offering a salary of (depending on experience). In this role you will:

• Manage the execution of customer communications across all channels (driver client and partner) while ensuring alignment with Ayvens tone of voice.

• Maintain and enhance our communications library to support our customer service strategy and business objectives through regular review and improvement.

• Develop a deeper understanding of our customers by improving communications at all journey touchpoints in compliance with FCA regulations.

Key Accountabilities:

As a Marketing Customer Communications Specialist you will:

• Write and amend transactional message content for customers collaborating closely with process owners and subject matter experts.

• Oversee the endtoend process of executing customer communications ensuring full signoff and distribution in partnership with customer data colleagues.

• Maintain the communications library for all communications and templates regularly reviewing them with business owners in line with company policy.

• Drive improvements in communications by transitioning to digital formats including email communications and website updates in collaboration with the digital marketing team.

• Support the business with ad hoc requests for external communications and amendments.

• Serve as the point of contact for tone of voice and brand guidelines across the business.

Competencies:

To succeed in this role you should possess:

• Strong written communication skills and copywriting expertise.

• Excellent organisational skills and project management capabilities.

• Strong interpersonal skills with the ability to engage stakeholders at all levels.

• The ability to thrive in a fastpaced dynamic environment managing multiple projects simultaneously while meeting tight deadlines.

Skills and Experience Required/Desirable:

• Working knowledge of core Microsoft applications (Word Excel MS Teams).

• Familiarity with Adobe software.

• Previous experience in the leasing business (preferably with ALD or LeasePlan) is desirable.

• Knowledge of regulated financial services is a plus.

• Experience in a communications or marketing role is preferred.

• Alevel English or equivalent education is desirable.

Ayvens Values:

At Ayvens we value:

• Collaboration:Focusing energy and talent on collective success.

• Curiosity:Proposing new ideas and contributing to the change process.

• Authenticity:Acting ethically and with courage.

• Commitment:Engaging and demonstrating consideration for others.

Why Join Us

At Ayvens we believe in fostering a culture of innovation and collaboration. If you are passionate about customer communications and want to make a meaningful impact we would love to hear from you!

Why Ayvens

With over 3.4 million vehicles managed across more than 42 countries we provide fullservice leasing flexible subscription services fleet management services and multimobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are wellpositioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technologyenabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our strategy. In everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.

*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.