IT Help Desk Technician Tier 2
IT Help Desk Technician Tier 2
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1 Vacancy
Job Description
Job Details
Description
Centurion is proud to be the provider of comprehensive healthcare services to Department of Corrections.
We are currently seeking a fulltimeTechnical Support Specialist IIto join our IT Team located inTallahassee Florida.
- This fulltime position offers an hourly rate of $27 an hour.
The Technical Support Specialist II position based at our Regional Office in Tallahassee FL will provide advanced Tier II technical support to our end users. Support tickets will be received via phone email and escalations from Tier I. Responsibilities include but are not limited to troubleshooting and resolving issues related to computers printers software and networks. The role also involves using tools and techniques to quickly identify and resolve issues. Additionally the Specialist will collaborate with Tier I technicians by offering training and documentation to enhance their skills and knowledge. Advanced technical knowledge and troubleshooting skills are essential for this position.
Qualifications
35 years of experience providing IT support to end users including troubleshooting and resolving technical issues.
Two or more years of experience in a Helpdesk Corporate environment preferred.
Proficient in networking services such as DNS DHCP and basic connectivity troubleshooting.
Skilled in administration of Active Directory implementing and troubleshooting Group Policy and managing AD topologies.
Experienced in Office 365 administration and the Office product suite.
Advanced knowledge of electronics PC architecture and operating systems.
Extensive experience with current Windows operating systems.
Proven expertise in Remote Desktop Management PC troubleshooting configuration maintenance and printer troubleshooting.
Working knowledge of diagnostic utilities including application error and system event logs review ping traceroute ipconfig and PsExec.
Understanding of VoIP technologies including administration and troubleshooting.
Currently hold or willing to obtain certifications such as ITIL Foundation CompTIA A and CompTIA Net.
Excellent written and verbal communication skills.
Resourceful and able to take initiative in a dynamic environment.
We offer excellent compensation and comprehensive benefits for our fulltime team members including:
- Health dental vision disability and life insurance
- 401(k) with company match
- Generous paid time off
- Paid holidays
- Flexible Spending Account
- Continuing Education benefits
- Much more...
Required Experience:
IC
Employment Type
Full-Time
