Service Desk Technician (Associate-Level)
Service Desk Technician (Associate-Level)
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1 Vacancy
Job Description
Link Solutions is seeking a Service Desk Technician (AssociateLevel) to join our team at Adelphi MD.
- Must be a US Citizen
- DoD Secret Clearance required
- Nonremote (relocation incentive available)
The Service Desk Technician (AssociateLevel) will serve as the face of our team interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi MD.
Become an integral part of a professionally diverse team while working at an industryleading organization where work/life balance and employees come first. This opportunity will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.
Job Responsibilities:
- Provide Tier I and Tier II technical support for hardware and software.
- Recommend system modifications to enhance the usability of Information Systems and network resources.
- Route and escalate requests to Tier III and other teams for quick customer issue resolution.
- May work alongside network services software systems engineering teams and/or application development teams to restore service and correct core problems.
- Work with customers to develop new valueadded programs and data solutions with existing structures and new requirements.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.
Qualifications :
- Must be a US Citizen.
- Must be able to obtain and maintain an active DoD Secret Clearance.
- Must have a High School Diploma with two (2) years of relevant experience working in an IT or Service Desk environment.
- IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security CE CCNA Security GICSP GSEC SSCP etc.).
- Must receive Microsoft 365 Certified: Endpoint Administrator Associate or equivalent within 6 months of start date.
Preferred:
- Active Security Clearance.
- BA/BS degree in Computer Science Information Systems or a related field with a comprehensive understanding of computer science concepts.
- Proficiency with Microsoft Office products.
- Experience creating and modifying documentation for technical processes and procedures.
- Experience working in a Department of Defense (DoD) environment.
- A problem solver and troubleshooter who thrives in resolving complex problems.
- Strong selfstarter requiring minimal supervision.
- Excellent communication skills (written and oral) and interpersonal skills.
- Excellent organizational skills attention to detail and ability to prioritize and manage multiple tasks.
Additional Information :
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays paid time off medical dental vision companypaid long and shortterm disability life insurance referral bonuses relocation incentive program certification reimbursement program retirement and more.
Link Solutions Inc. is an EOE. AA/M/F/D/V. We participate in the EVerify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
