User Support Administrator - Union 8 - $35.08/hr.
User Support Administrator - Union 8 - $35.08/hr.
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Salary Not Disclosed
1 Vacancy
Job Description
This position will be posted from May 6 2025 to May 19 2025 by 4:00pm.
Must be able to pass a drug and alcohol test and a background check.
DRPA and PATCO are subject to federal law under whichmarijuana continues to be illegal.
Please check your spam or clutter for any emails regarding this selection process.
Position Purpose
Under the supervision of the User Support Group Leader responsible for providing the level 1 daytoday support for users calling into the Help Desk with issues. The User Support Group is the single point of contact in order to facilitate the timely and accurate resolution of all DRPA employees computer and telecommunications inquiries problems and requests. The Administrator is dedicated to personalized quality support services to DRPAs internal customers in order to maximize employees efficiency and productivity in accomplishing the DRPAs mission and goals.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the duties responsibilities knowledge skill and/or ability required. The Authority will adhere to all applicable laws and regulations in assessing an employees ability to carry out or otherwise meet thejob requirements set forth herein in a satisfactory manner.
Essential Duties and Responsibilities
- Provides information by answering questions and requests.
- Provide technical assistance to clarify and resolve specific user problems.
- Define and evaluate support issues and offer resolutions or recommend training.
- Identify the best approach to meet user needs e.g. unique local applications use/ development of shared centralized databases.
- Evaluate and recommend software packages based on user needs.
- Prepare implement and monitor detailed information system projects identifying tasks schedules required staff and computer resources.
- Assist in automating administrative tasks.
- Assist in developing recommendations for establishment of DRPA computer resources system projects and related matters for an effective Information Services operation.
- Keeps abreast of current developments in the field of personal computing and office automation and provides appropriate recommendations for the DRPA system improvements and enhancements.
- Research and evaluate software packages.
- Automate and standardize DRPA forms.
- Define and automate repetitive tasks.
- Resolve user challenges.
- Gather load extract and schedule input data.
- Execute object programs and maintain the respective operational processing logs.
- Runs predefined ad hoc queries and provides output to users.
- Performs application testing including test plan development execution and results reporting.
- Documents procedures for using systems and applications.
- Perform database backups and recoveries; maintain the required audit trails of the processes.
- Control verification of output with subsequent report distribution.
- Perform minor preventive maintenance and routine housekeeping tasks; troubleshoot hardware/software problems and provide support to vendors relative to hardware /software maintenance.
- Performs other related duties as required and assigned.
Skills/Knowledge/Abilities
- The individual must demonstrate the ability to organize and analyze complex and diverse information and use same to resolve problems in a timely manner.
- The individual must pursue training and development opportunities in order to continuously build knowledge and skills. Must be willing to share expertise with others.
- The individual must be able to manage difficult customer situations and respond promptly to customer needs. The maintenance of confidentiality is essential.
- The individual must be able to read understand written and verbal instructions speak and write clearly in order to communicate effectively. Must be able to demonstrate group presentation skills.
- The individual must display openness to others views must be able to balance team and individual responsibilities. Must contribute to building positive team spirit by supporting everyones efforts to succeed.
- The individual must show respect and sensitivity for cultural differences and work toward promoting a harassment free environment and diverse workforce. The individual must treat everyone with respect work with integrity and uphold and support organizational values and goals.
- The individual must follow all organizational policies and procedures.
- The individual must be able to prioritize and plan work activities using time efficiently. He or she must react well under pressure and accept responsibilities for his/her own actions. The individual must respond to management direction.
- The individual must demonstrate accuracy and thoroughness apply feedback to improve performance and monitor his or her own work to ensure quality. Individuals should always be willing to generate suggestions to improve individual and departmental performance.
- The individual must be punctual at all times and ensure that work responsibilities are covered in his/her absence. Must complete tasks correctly and on time.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Education and/or Experience
Required:
- High school diploma or general education degree (GED).
- Associates degreeOR equivalent work experience.
- 3 years experience involving the use review and analysis of automated office systems with an emphasis on the Microsoft Office Suite of products.
- Proficiencyin relevant personal computer software such as Microsoft Word Microsoft Excel and other Microsoft Office applications.
- Interpersonal communication skills are essential in this position and the ability to view the user community as our clients/customers which fosters good customer relations.
- Must be sensitive and patient when dealing with our customers. This approach will help the user understand their system objectives and will enable them to continue to maximize their productivity through office automation.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is required to sit (85%). The employee is required to stand and walk (10%) and lift climb bend (5%). The employee must occasionally lift hold and carry objects up to 25 pounds. Have normal day and night time vision corrected or uncorrected. Have normal hearing corrected or uncorrected. Must be able to perform all position functions. Must be able to physically operate all job related equipment to position functions. The employee must maintain a neat and clean appearance.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
1. The employee must be organized work well under pressure and be able to prioritize assignments appropriately.
2. The employee must communicate well with the public and remain poised under pressure.
3. The employee must understand the importance of discretion and adhering to deadlines.
Please check your spam or clutter for any emails regarding this selection process.
EEO/AA/DVM
Required Experience:
Unclear Seniority
Employment Type
Full-Time
