Benefit and Eligibility Worker (Human Services Specialist 3), Bilingual Spanish/English Preferred but not Required
Benefit and Eligibility Worker (Human Services Specialist 3), Bilingual Spanish/English Preferred but not Required
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$ 4023 - 5575
1 Vacancy
Job Description
Initial Posting Date:
05/08/2025Application Deadline:
05/15/2025Agency:
Department of Human ServicesSalary Range:
$4023 $5575Position Type:
EmployeePosition Title:
Benefit and Eligibility Worker (Human Services Specialist 3) Bilingual Spanish/English Preferred but not RequiredJob Description:
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by ourEquity North Starand our vision for a positiveRiSE organizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans LGBTQIA2S community members and others to help us achieve our vision of a diverse and inclusive community.
Spanish/English bilingual preferred: You do not need to be bilingual to apply or be considered for this position. However preference will be given to candidates that are bilingual in Spanish and English. We serve diverse communities and recognize the importance of serving people in their preferred language. If you are bilingual you will receive 5% bilingual differential pay of the employees base pay upon passing test(s) evaluating your proficiency.
Opportunity awaits! Would you like the opportunity to make a positive impact on Oregonians in need of support and resources Would you enjoy working with a diverse team that collaborates and learns together in service of children families and communities If so step into a role where your efforts directly empower Oregonians to rise above povertybecome a key player in the Oregon Eligibility Partnership and facilitate access to vital services that foster equity and wellbeing.
Summary of Duties
As a Benefit and Eligibility Worker you will:
Interview applicants and determine eligibility for people applying for various programs and benefits through interviewing gathering and assessing information. Programs we administer include Supplemental Nutrition Assistance Program (SNAP) Long Term Care (LTC) services Temporary Assistance to Needy Families (TANF) Employment Related Day Care (ERDC) Domestic Violence services and various Medicaid (Health insurance) programs.
Play a critical role in providing a safety net that supports better outcomes for Oregonians.
Provide resources that support individual and family stability.
Provide personcentered services with a traumainformed approach to identify needs.
Create a work environment where everyone feels welcomed appreciated and valued.
Participate in professional development opportunities and ongoing education of cultural awareness.
Minimum Qualifications
Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies rules and guidelines applicable to the clients situation.
An equivalent combination of education training and experience relative to the class concept.
Essential Attributes
We are looking for candidates with:
Experience conducting work that requires attention to detail particularly with data entry and reviewing documents.
Experience communicating decisions regarding the approval or denial of benefits or services and adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences.
Experience handling confidential or sensitive situations and information.
Experience demonstrating active listening; listening to understand retain information and applying lessonslearned to varying environments and situations.
Experience developing collaborative relationships that foster trust inclusivity and respect with internal and external partners.
Attention all candidates! A cover letter is required (please limit it to only two pages). Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. During the pay equity assessment the information provided on your application will determine your starting salary please include detailed work and education history.
Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
After you submit your application you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Working Conditions
Your work will be conducted in the Office. This position is Not eligible for (Remote/Hybrid) Work.
Your typical work schedule will be Monday Friday 8:00 a.m. 5:00 p.m. Pacific Standard Time (PST) onsite and inperson each workday at the Medford ODHS branch office.
Upon successful completion of trial service and all essential training a hybrid work schedule may be requested for one or two days per week depending on business needs at that time.
Contact with the public including contact with Oregonians experiencing emotional and financial stress.
Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.
May require sitting at a computer or telephone for prolonged periods of the workday.
Potentially you may have required overnight travel to attend statewide meetings trainings Coverage Community Engagement and Outreach.
Background Checks and Requirements
If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Securitys I9 form confirming authorization to work in the United States. ODHS will use EVerify to confirm that you are authorized to work in the United States.
Must have a valid drivers license and acceptable driving record. If no drivers license must be able to provide alternate method of transportation.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference
Veterans preference:
General Information
This is a permanent fulltime position and is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies in the same classification.
The salary listed is the nonPERS qualifying salary range (AARate). If the successful candidate is PERS qualifying the salary range will reflect the additional 6.95% (APRate). Please review the Classification and Compensation page for more details or you may visit our website for information on Pay Equity.
The use of outside resources such as Artificial Intelligence software during applicant skill assessments examinations and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) application questions or jobspecific questions.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
