Recovery/Disposition Specialist

Recovery/Disposition Specialist

Job Type: FullTime

Exemption Type: NonExempt

Wage Amount: $20.99 hourly minimum

Location: Hybrid

Our Collections Department is growing and we are in need of a Recovery/Disposition Specialist.

The primary purpose of this position is to assist the Credit Union in achieving its mission to be our members first choice as their partner to help them make informed financial decisions. Your role to achieve this mission will be to provide outstanding service to internal members and under general supervision and in accordance with established policies and procedures to assure collection of Credit Union loan accounts minimize loan losses and assure low delinquency to achieve maximum profitability. Support a sales and service culture. Maintain a working knowledge of all services and operations of the credit union.

Essential Functions:

Handle the repossession recovery and remarketing process

• Assign vehicles for repossession and follow up weekly for assignment updates.

• Perform basic and advanced skiptracing with the use of internal and external skiptracing resources to assist in locating the collateral.

• Generate and mail notices to borrowers in accordance with federal state and local laws.

• Order titles cancel and follow up on any add on products (service/warranty/GAP/etc.) verify invoices and cut checks to repossession agencies/auctions.

• Set floor prices based upon reviews of condition reports NADA valuation and/or similar auction sales prices and dealer recommendations. Ensure that collateral options match invoices from dealerships.

• Determine if vehicle damage warrants reimbursement or repair by insurance companies; file damage claims with the borrowers insurance or the CPI vendor. Approve/deny any inspections or repairs made by the auction.

• Review accept or counter bids. Adjust floor prices as needed depending on the performance at the auction.

• Receive all tow and impound notices. Contact members to determine their intent with the impounded collateral and collect payments as needed. Determine if there are outstanding repair invoices approve/deny payment or determine if it is in the credit unions best interest to negotiate sale or abandon the collateral.

• Submit recommendations for account placement with third party collection agencies or attorney firms.

• Review the members current financial situations and work with them to offer repayment or loan modification options based upon their financial ability to repay the remaining loan balances.

• Work with legal counsel and law enforcement agencies as needed.

Miscellaneous Duties

• Accept inbound calls/correspondence and follow up in a timely manner.
• Assist with the call queue during highvolume periods.
• Alert management of potential risk exposure.
• Other job duties as assigned.

Education and Experience

• High school diploma or G.E.D equivalent required
• Two years of college preferred
• Two years experience in telephone collections within the consumer lending field required
• One to two years experience in collateral recovery and the sale of various types of collateral preferred.

Knowledge Skills & Abilities

• Thorough understanding of the recovery/chargeoff processes.
• Strong skiptracing background.
• Working knowledge of debt collection procedures laws and guidelines of bankruptcy law and code lending laws and procedures. Knowledge understanding and enforcement of all applicable federal state and local laws and regulations that regulate the collection and repossession processes.
• Research problem solving skills and dealing with potential conflict.
• Maximizing returns on assets through discovery of optimal disposal channels.
• Excellent negotiation skills.
• Excellent organizational skills.
• Strong verbal and written communication skills.
• Ability to navigate with ease between multiple browsers multiple tabs window navigation multiple systems and instant messenger tools.
• Fluency in MS Outlook Excel and Word.
• Ability to work both independently and in a team environment.
• Basic math/accounting skills financial analysis skills.
• Understanding of loan contracts including APR amortization schedules and simple interest calculations.
• Knowledgeable of Credit Unions products and services.
• Ability to work in a paperless environment.

Desirable Traits:

• Pleasant and professional appearance.
• Enjoys working with public using courteous professional approach.
• Flexible working hours.
• Dependable.
• Possess decisionmaking abilities.
• Versatile in all aspects of the Credit Union.

Physical Functions

• Must have the ability/stamina to work at least 40 hours a week
• Will frequently reach feel bend stoop carry finely manipulate and key in data
• Must be able to communicate heavily through telephone email and inperson communications
• Must be able to engage in problemsolving skills to help identify and solve potential issues in the field

Types of Decisions made independently: Payment arrangements in the collection of delinquent accounts and extensions/skipapayments within the policies and procedures. Collateral recovery under normal conditions. Setting floor prices and accepting/declining auction bids and invoices.

Types of Decisions requiring supervisory approval: Rewriting deficiency balance accounts repossessions and any legal action to be taken against members to recover debt or collateral. Repossessions that go outside of the normal repossession process including where the credit union may take a substantial loss. Situations outside AFCU policies and procedures.