Lead Business Operations - US
Lead Business Operations - US
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Salary Not Disclosed
1 Vacancy
Job Description
YOUR MISSION:
As Lead Business Operations youll be the strategic engine behind how we execute and scale our gotomarket teams. Youll work across Sales Marketing Customer Success and Product helping the entire commercial organization move faster align better and grow smarter. Youll design the rhythms frameworks and systems that keep our teams connected and accelerating toward our goals. Youll tackle the big messy crossfunctional challenges that dont sit neatly within one team and solve them in ways that unlock scale clarity and its rolling out a new territory model rethinking how we run QBRs launching a new market or driving special projects youll be the goto person to get it done: fast right and collaboratively.
IN THIS ROLE YOU WILL:
- Identify and remove crossfunctional bottlenecks across Sales Marketing CS and Product.
- Design and lead commercial operating rhythms: pipeline reviews forecast calls QBRs and more.
- Turn strategic goals into clear execution plans with owners milestones and success metrics.
- Lead special projects like pricing changes tool rollouts customer segmentation or market expansions.
- Own operational rigor for commercial planning: headcount allocation territory mapping quota design sales productivity.
- Build the templates playbooks and frameworks that make it easier for teams to move fast and win.
- Be the glue between teamsmaking sure the right people are aligned decisions are documented and actions are followed through.
- Always look for ways to simplify scale and improve how we operate.
WHAT YOU BRING TO THE TABLE:
Were looking for a firstprinciples thinker and operator who thrives in ambiguity and scales impact through structure. Ideally you have:
- 4 years of total experience including 2 years at a toptier consulting firm (e.g. McKinsey BCG Bain) and 2 to 4 years in Business Operations Strategic Finance or a similar role at a highgrowth startup.
- Proven experience leading crossfunctional initiatives in fastmoving ambiguous environments.
- Strong analytical skillscomfortable digging into data to drive decisions.
- Exceptional communication skillsyou know how to influence without authority.
- A bias for actionyoure not waiting for perfect clarity to move.
- Experience working closely with executive leadership.
- Comfort working across time zones cultures and fastpaced teams.
Bonus points if you have international experience and are excited about building a truly global company.
WHATS IN IT FOR YOU
- Join a diverse team of 40 nationalities with flat hierarchies and a collaborative company culture and enjoy an immersive onboarding experience in Berlin to dive into our product and culture.
- Opportunity to build and scale your career at the intersection of customerfacing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- A beautiful office with flair in the heart of NYC with all the conveniences such as social area snacks and drinks.
- Competitive compensation and equity package.
- Flexible working hours unlimited PTO and travel opportunities.
- Access to a training and development budget for continuous professional growth.
- ClassPass membership Nilo Health Health insurance weekly sponsored office lunches.
- Regular team events game nights and other social activities.
- Hybrid work environment we believe in hiring the best talent no matter where they are based. However we love to build real connections and want to welcome everyone in the office on certain days
Your recruiting process at Parloa:
Recruiter video call Meet your manager Challenge Task Leadership Assessment Bar Raiser Interview
Why Parloa
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloas voicefirst GenAI platform for contact centers is built on the best AI technology to automate customer service with naturalsounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin Munich and New York.
When you join Parloa you become part of a dynamic and innovative team made up of over 34 nationalities thats revolutionizing an entire industry. Were passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment were expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa the role or our team before you apply Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.
Employment Type
Full Time
