IT Technical Associate
IT Technical Associate
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1 Vacancy
Job Description
Northeastern offers a rewarding working environment for our students and employees. Our faculty and staff are smart dedicated people who work to create an excellent urban university experience for bright and motivated students.
Job Summary:
Provide fundamental support for application software operating systems and equipment configurations. This position will also be responsible for answering support calls emails and other communication from users as well as managing the Teamdynamix ticketing system.This position provides technical expertise and support for operating systems and equipment configurations. This includes the implementation and maintenance of operating systems and software components providing assistance in the development and assessment of hardware and software components recommending optimum equipment and software configurations and providing technical guidance with regard to proper data processing methods performance standards security measures and systems analysis.
Duties include hardware configurations developing system assessment and testing criteria evaluating user needs developing documentation to support any new systems or system modifications and developing/monitoring security protocols. Also included may be some supervisory activities or team leader responsibilities for more complex projects and training of user groups or other IT staff.
The duties require the constant vigilance and implementation of appropriate cybersecurity knowledge and policies. This may include network security password protections and allowing appropriate access to IT systems containing sensitive student data employee information or other data security restrictions.
Install software answering questions troubleshooting and resolving technicalrelated problems in person or remotely.
**This position is set inoffice and is not remote**
Job Description:
Under the direction of the Associate Director IT Service Desk this position will provide fundamental support for application software operating systems and equipment configurations.
This includes the implementation and maintenance for software components providing assistance in the development and assessment of hardware and software components recommending optimum equipment and software configurations and providing assistance to the general campus population.
The IT Technical Associate will be responsible for answering support calls emails and other communication from users with inquiries regarding various issues as well as managing the Teamdynamix ticketing system.
The IT Technical Associate will also be responsible for the installation maintenance and operational support of microcomputers and their applications.
Research evaluate and select microcomputer hardware software and related accessories. Support client software and/or networkindependent software on end user systems.
Provide phone email chat and remote support to users within the NEIU community.
Position will also be responsible for the operation of the Printing Services.
Coordinate the activities of the Printing Services for the Universities main campus Library and all remote campuses.
Ensure the proper operation of all Print/Copy/Scan/Fax network connected MultiFunction Devices.
Check on a daily basis all MFD units vending towers card readers supplies inventory network connections and all other associated devices to ensure proper day to day operation of the service.
Other duties as assigned.
Minimal Qualifications:
1). High school diploma or equivalent.
2). Any one or any combination totaling two (2) years (24 months) from the following categories:
A). College coursework which includes Information Technology (IT) IT Management Programming IT systems or a closely related discipline as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associates Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2) years (24 months)
Bachelors Degree (120 semester hours) equals three (3) years (36 months)
B). Work experience in ITrelated functions such as hardware/software support programming network design network engineering IT systems integration or closely related field.
3). Based on position requirements additional education training and/or work experience in the area of specialization inherent to the position may be required.
Hours: Monday Friday 12:00 p.m. Noon 8:00 p.m. (Hours may vary depending on departmental needs).
Setting: Inoffice.
This position will have evening and weekend hours. It may also involve visits to remote campuses.
This position requires a background check.
Salary / Hourly Rate Range
$19.75Benefits
University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). Please visit ourEmployee Benefitspage to learn more about our comprehensive benefits packageincluding health dental and vision benefits sick and vacation days and participation in the State Universities Retirement System.
Northeastern Illinois University is an Equal Opportunity/Affirmative Action employer and invites applications from Women Minorities Veterans and Persons with Disabilities as well as other qualified Illinois Universitys positions are contingent upon the Universitys receipt of its State of Illinois appropriation.
Required Experience:
IC
Employment Type
Full-Time
