Customer Service/Collections Specialist
Customer Service/Collections Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
This position is locate at 814 Commerce Dr. Oak Brook IL 60523
PLS: People. Location. Service
PLSwhich stands for People Location Serviceis a leading retail provider of alternative financial services. The PLS Group headquartered in Chicago is comprised of over 200 financial service centers in 12 states. Through our check cashing stores we provide consumers with convenient financial products and services to help them manage their daytoday financial needs. Although many of our customers have banking relationships we believe that our customers use our financial services because they are convenient transparent and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg who serve as CoPresidents.
Position Overview:
This position is responsible for the collection and resolution of assigned delinquent accounts for PLS stores. The candidate will primarily utilize the phone to connect with customers in an attempt to collect current and past due payments. He or she will provide superior customer service and work with customers in a proactive manner in order to minimize bad debt.
Job Responsibilities:
- Maintain and manage assigned customer accounts in queue.
- Provide superior customer service regarding collection issues; process customer refunds; process and review account adjustments and resolve discrepancies.
- Establish payment plans and followup with customers to ensure agreements are fulfilled.
- Work with customers in a proactive manner in order to minimize bad debt and reduce delinquencies.
- Review and prioritize collection activities to maximize collections.
- Research and reconcile misapplied payments.
- Perform other tasks and duties as assigned by the Collections department.
Job Requirements:
- Prior experience in a retail or call center environment.
- Excellent customer service skills
- The ability to work a flexible schedule to include evening and weekend shifts.
- Previous collections experience is not required.
- Demonstrated written and verbal communication skills.
- Be able to work effectively in a fastpacedenvironmentprioritize workload and meet deadlines
- Must be a team player.
- Must be dependable and goal driven.
- Spanish/English bilingual a plus
Physical Requirements:
- Must be able to sit and/or stand for long periods of time
- Ability to lift 15 lbs.
- Varies from light to heavy depending on assignment
Benefits:
Benefits for eligible employees include medical/dental/vision 401k vacation opportunities for advancement ongoing training available.
We strive to demonstrate our Core Values in all positions at PLS:
Communication Customer Focus Integrity and Trust Teamwork Results
PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age sexual orientation gender identity national origin disability marital status protected veteran status or any other characteristic protected by law. PLS Financial Services is a drugfree workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process please notify your Recruiter or a member of our Human Resources team at to make arrangements. The decision on granting reasonable accommodation will be made on a casebycase basis.
For jobs located in the City of Los Angeles consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance qualified applicants with criminal histories will be considered for employment
Illinois Pay Band
$16 $16 USD
Required Experience:
Unclear Seniority
Employment Type
Full Time
