Technical Support Engineer (L2-L5)
Technical Support Engineer (L2-L5)
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Job Description
Cohesity is a leader in AIpowered data security and management. Aided by an extensive ecosystem of partners Cohesity makes it easy to secure protect manage and get value from data across the data center edge and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities including immutable backup snapshots AIbased threat detection monitoring for malicious behavior and rapid recovery at scale.
Weve been named a Leader by multiple analyst firms and have been globally recognized for Innovation Product Strength and Simplicity in Design.
Join us on our mission to shape the future of our industry.
Want to help us simplify the world of data management
HOW YOULL SPEND YOUR TIME HERE
- Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
- Use available tools to investigate and troubleshoot technical issues
- Record customer interactions including investigation troubleshooting and the resolution of issues
- Work closely with Cohesity engineering and account management teams
- Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
- Provide the best experience possible for Cohesity customers
- Manage workload to ensure that all customer issues are resolved in a timely manner
- Assist in the development of comprehensive and reusable selfservice solutions for future incidents
- Develop knowledge base article.
- Mentor other engineers.
WED LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING
- 312 years of experience working in a storage networking and virtualization environment
- Strong understanding of Linux and administration experience across all working components
- Ability to analyze system diagnostics and clearly articulate the issue for the customer
- Good understanding of Linux debugging utilities with an emphasis on systemtap tcpdump ftrace strace wireshark gdb and crash
- Experience with remote file access protocols including NFS SMB (CIFS)
- Solid experience with storagerelated concepts including virtualization and data protection (e.g. VMware CommVault Symantec EMC NetApp).
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InOffice Expectations
Cohesity employees who are within a reasonable commute (e.g. within a fortyfive (45) minute average travel time) work out of our core offices 23 days a week of their choosing.
Employment Type
Full-Time
