VP, Human Resources

Department:

All Locations:

Position Summary:

• Provide strategic leadership in the identification development and execution of comprehensive human resources initiatives that support the organizations business goals. Partner with the leadership team to shape and evolve the organizational culture with a focus on enhancing outcomes elevating customer service and driving costeffective practices.

• Ensure that human resources policies and practices align with the organizations mission and comply with all applicable federal state and local laws and regulations.

• Develop and manage a strategic workforce planning process to ensure strong leadership succession and a steady pipeline of highperforming talent. This includes identifying key roles assessing future skill needs and partnering with leaders to support recruitment retention and employee development efforts.

• Manage all employeerelated legal or third party issues.

• Provide guidance and support to managers and staff by setting clear expectations offering regular feedback and promoting collaboration to ensure effective and efficient departmental operations.

• Oversee the selection training development and performance evaluation of HR team members ensuring all personnel actions align with organizational values and human resources policies.

• Develop implement and maintain the annual operating budget ensuring that operations are managed within the established guidelines.

• Lead employee communications through email The Beat and other notification channels ensuring timely updates on Health Center events news requirements and key announcements.

• Promote a sense of teamwork through demonstration of selfdirection and selfmotivation. Solving problems independently or knowing when to seek consultation.

• Displays outstanding customer service skills when interacting with all NeighborHealth customers according to the ACE model.

• Adheres to all NeighborHealth and departmental policies and procedures.

• Participate in required departmental activities and meetings.

• Maintains and enforces confidentiality protocols for all patient and employee information.

• Promotes and adheres to organizational safety policies and procedures including workplace fire electrical and ergonomic safety.

• Recruitment and Retention:

• Collaborate closely with the Medical Staff Office to capture all vacancies and support in efforts.

• Magnify online and internal search methods promote company perks for candidates and staff.

• Oversee referral and signon bonuses other variable pays options

• Employee Benefits:

• Lead the selection and recommendation of employee benefits programs ensuring alignment with organizational goals and employee needs.

• Oversee the ongoing maintenance and optimization of benefits offerings to ensure competitiveness and compliance.

• Manage effective employee communication regarding benefits ensuring clarity and accessibility of information.

• Ensure compliance with regulatory requirements including timely Department of Labor filings and Commonwealth of Massachusetts reporting.

• Wage and Salary:

• Implement a marketdriven broad banding approach to compensation that ensures competitive pay practices and alignment with industry standards.

• Conduct regular market analysis to ensure internal pay equity and external competitiveness while maintaining a focus on total rewards to support employee satisfaction and retention.

• Ensure compliance with FLSA regulations and other applicable labor laws.

• Foster transparency by clearly communicating compensation structures and policies to staff promoting understanding and trust in the organizations pay practices.

• Employee Relations/Performance Management:

• Oversee the employee termination process ensuring consistency compliance and sensitivity.

• Manage disciplinary actions as needed.

• Conduct core competency reviews.

• Prepare and present an annual report to the Board of Directors.

• Collaborates with the leadership team to review plans and execute all Reduction in Force procedures.

• Compliance:

• Serve as a strategic partner in all aspects of labor relations including union activity contract negotiations and grievance resolution.

• Ensure compliance with all employee health requirements including vaccinations screenings and medical clearances.

• Oversee Workers Compensation and OSHA reporting ensuring timely and accurate submission of all required documentation.

• Review and enforce compliance with healthrelated requirements for volunteers and students.

• Ensure organizational adherence to all applicable regulations and standards including Joint Commission CMS PACE Program HRSA Section 330 etc.

• Training/Volunteer & Student Services:

• Oversee mandatory elective and bimonthly employee orientations.

• Provide leadership training on customer service mission policies and organizational culture.

• Advise ETI group management to maintain training and provide toptier support to staff.

• Reestablish and lead the Diversity Working Group.

• Provide advice and suggestions related to volunteer experiences.

• Employee Engagement & Organizational Development

• Lead the planning execution and communication of the annual employee engagement survey in partnership with the Leadership Team.

• Analyze survey results to identify key themes and opportunities for improvement across the organization.

• Develop and implement companywide goals and action plans in response to survey findings drive accountability and continuous improvement

EDUCATION: Bachelors degree in Human Resources Business Administration or a related field

EXPERIENCE: A minimum of ten years of senior management experience in an organization with a large diverse workforce. Experience in the health care industry is preferred.

SKILLS/ABILITIES: Exceptional written verbal and presentation skills; proven ability to lead influence and motivate teams. Strategic creative thinker with strong judgment and adaptability in dynamic environments.