Product Associate, Customer Benefits Experiences
Product Associate, Customer Benefits Experiences
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Job Description
We are focused on building the future of Chases digital ecosystem capabilities by delivering customer experiences across the purchasing journey while connecting our customers to numerous partner brands and benefits in ways that are intuitive simple and meaningful all in service of our core mission to help customers make the most of their money.
We are looking for a Product Manager who is passionate about creating delightful digital experiences. You will contribute to product strategy build and manage relationships and find ways to prioritize execute and deliver on key priorities of the team. Your primary role will be to develop features and capabilities focusing on Cardmember and Commerce Benefits. You will solve customer problems write Agile user stories groom the backlog prepare sprints for development and contribute to the overall vision of the product. As a Senior Associate Product Manager in the Benefits Experience team you will contribute to continuous product innovation and delivery that makes it easy for our customers to discover and use benefits to make the most of their relationship with Chase.
Job responsibilities:
- Gather and refine requirements in Jira to navigatevalue in accordance with customer and business stakeholder priorities.
- Work closely with Scrum teams to create requirements prioritize the backlog review insprint progress and ensure features meet all acceptance criteria and are ready for production
- Work in an Agile development environment to develop phased delivery and gotomarket plans in partnership with partners
- Lead workstreams with partners (strategy product design technology finance controls ops marketing) on prioritization of delivery and innovation roadmaps
- Maintain deep knowledge of user experience insights and journeys and use analysis to anticipate trends and absorb best practices to continuously refine backlog.
- Manage stakeholder expectations through strong communications and effective partnerships
Required qualifications capabilities and skills:
- 3 years of digital product management experience
- Experience with Agile product development techniques and practices including Jira and Confluence
- Strong attention to detail and comfort working highly cross functional teams
- Comfortable operating in fastpaced environments with tight deadlines
- Ability to influence and partner / collaborate to drive crossfunctional teams with multiple stakeholders including team members across product technology data and design
- Ability to actively work within a team environment while taking individual responsibility
- Ability to influence and partner / collaborate to drive crossfunctional teams with multiple stakeholders including team members across product technology data and design
- Ability to actively work within a team environment while taking individual responsibility
Required Experience:
IC
Employment Type
Full-Time
