Property General Adjuster

Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require worldclass risk and claims management customized to their needs a team of select expert independent agents and innovative digital tools to keep it simple and easy. Well blend our partners products and capabilities with all that is Berkley generating a modern solution for the customers we serve.

Our culture is one of innovation creativity and teamwork. Our team is highly motivated passionate about our business and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.

We have an opportunity for a Property General Adjuster to join our Berkley One team! You will be responsible for quality handling and resolution of property claims including complex high exposure claims in a timely professional manner with emphasis on providing quality service. You should have experience in handling all manner and size of personal lines property claims. Territoy is Texas.

We have a welcoming culture valuingour employees we trademarked the phrase Everything Counts Everyone Matters to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!

Key functions include but are not limited to:

• Manage assigned first party claims through coverage analysis on site investigation reserving and resolution
• Identify and address coverage issues complete investigation to determine cause & exposure set timely reserves and develop detailed action plans
• Manage all experts and vendors assigned on claims including quality service and expense
• Write fair and equitable estimates in a software program
• Negotiate and convey claim settlements within authority limits
• Establish validity of claims submitted for payment through investigation research and contact with policyholders claimants and outside parties for additional information and documentation to evaluate and properly resolve claims
• Write denial letters Reservation of Rights and other correspondence
• Deliver exceptional customer service to meet the needs of the insured agent and all internal and external customers
• Manage Independent Adjusters and experts on select claims
• Travel to other states for large losses or catastrophe duty
• Establish relationships within the broker community to promote our brand
• Perform other duties as assigned

• 5 years experience handling property insurance claims with an emphasis in working with High Net Worth customers preferred and experience with automated claims systems
• Broad knowledge of construction estimating and estimating systems Symbility preferred
• Proactive you will manage preferred vendors in order to drive continuous quality improvement
• Collaborative you will coordinate with lead adjusters and managers on pending claim files requiring additional investigation and confirming coverage on our largest claims; you will also actively participate on CAT duty when needed and assist in overseeing the contractor referral program including reinspections and quality reviews
• Incredible empathy and understanding of the needs of customers both insureds and their agents alike; you will be an excellent proactive advocate for Berkley One customers and are passionate about their brand experience
• Exceptional oral and written communication skills; your communication style is flexible to the situation; you communicate clearly and with a purpose
• Calm under pressure; you have excellent organizational and negotiation skills integrity and great followthrough on tasks
• You have a strong sense of accountability fun and adventure
• Natural curiosity; you love learning how things work and you are always looking for innovative improvements