IT Help Desk Technician
IT Help Desk Technician
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Salary Not Disclosed
1 Vacancy
Job Description
MARITIME ACADEMY CHARTER SCHOOL
JOB DESCRIPTION
Position title:
IT Help Desk Technician
Reports to:
Chief Technology Officer
Employment category:
Fulltime/12Month/Hourly
FLSA status:
NonExempt
POSITION SUMMARY
The IT Help Desk Technician serves as the forefront of the IT Department and will be the first line of support and problemresolution for our cadets and staff.
MACS has a culture of respect and kindness. All staff members are expected to exhibit respect and kindness for to every staff member students and families while maintaining school expectations both behaviorally and academically. IT department staff work collaboratively with teachers administration and staff for the benefit of all MACS students. Regular and predictable attendance are essential functions of this position.
POSITION RESPONSIBILITIES:
Responsibilities include but are not limited to:
- Provide technical assistance by responding to end user requests via the ticketing system or phone in a timely manner
- Document all end user interactions in the ticketing system in accordance with IT Policy and Procedures
- Deploy maintain and repair Chromebooks to support our 1:1 environment with minimal downtime
- Deploy maintain and repair staff laptops and desktops
- Maintain accurate inventory of all technology equipment parts and supplies
- Streamline workflows by identifying problems researching answers and recommending changes
- Report significant and/or recurring issues to next level support to minimize scope and reduce downtime
- Improve the Knowledge Base for staff and cadets by creating and maintaining documentation
- Participate in the development of end user training programs by identifying learning issues and recommending instructional changes during professional development
- Update job proficiency by participating in educational opportunities
- Accomplish all tasks in accordance with Maritime Academy Charter Schools mission statement
- Perform other duties as assigned
- Ensure regular and predictable attendance on a daily basis
POSITION REQUIREMENTS
- Background clearances (FBI PA Criminal and PA Child Abuse)
- High school diploma GED or equivalent
- Prior information technology or systems administration experience preferred
- Familiarity with computer and network architecture preferred
- Familiarity with educational software preferred
- Familiarity with Windows OS
- Familiarity with ChromeOS and basic Chromebook/computer repair
- Excellent problemsolving skills
- Excellent written and verbal communication skills
- Provide excellent customer service to all staff and cadets
- A willingness to learn
- Work well as part of a team but also able to operate independently
- Must have reliable transportation to move between our two campuses
- Strong work ethic positive attitude teamwork and leadership skills
- High physical and emotional energy
- Excellent time management and multitasking skills
- Commitment to diversity and inclusion
WORKING CONDITIONS
The working conditions of an IT Help Desk Technician include:
- Very high levels of social interaction with daily and consistent communication with children and staff.
- Communicating with people facetoface on a daily basis as well as communication through phone email letters and memos.
- Working very near others within a few feet or less which may result in exposure to diseases and infections such as colds and influenza.
- Exposure to loud sounds and high noise levels on a regular basis.
- Working with a team of educators.
PHYSICAL REQUIREMENTS
IT Help Desk Technicians are regularly required to sit stand walk talk hear operate a computer handheld learning devices and other office equipment reach with hands and arms and must be able to lift and/or move up to 50 pounds including moving equipment up and down multiple flights of stairs.
Required Experience:
IC
Employment Type
Full-Time
