Service Advisor
Service Advisor
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Job Description
Service Advisor Join the Leading Team at Shults Ford Lincoln of Wexford!
Are you passionate about customer service driven by success and eager to thrive in the automotive industry Shults Ford Lincoln of Wexford Pennsylvanias #1 Ford Dealer is seeking enthusiastic Service Advisors to join our dynamic fastpaced service team. This is your chance to enjoy professional growth financial rewards and a positive customerfocused work environment.
Why Choose Shults Ford Lincoln
We value our employees and strive to provide a supportive and rewarding workplace where you can excel. Heres what we offer:
Comprehensive Benefits:
Competitive compensation and incentive opportunities
401(k) retirement plan with company contributions
Full benefits package: Medical Dental and Vision
Generous Paid Time Off (PTO) including your Birthday off!
Life insurance coverage
Professional Development:
Paid ongoing training and professional certifications
Clear advancement opportunities within our growing dealership
Team & Community Engagement:
A welcoming teamoriented culture
Active involvement in community outreach and events
StateoftheArt Facilities:
Modern work environment equipped with the latest technology and resources
Your Role as a Service Advisor:
As the primary point of contact between customers and our service team youll ensure each customer has a positive seamless experience from start to finish.
Key Responsibilities:
Warmly greet customers identifying their automotive service needs efficiently and courteously.
Clearly communicate recommended services and repairs providing accurate estimates to maintain transparency and trust.
Manage customer inquiries addressing vehicle questions warranty information and repair timelines professionally.
Maintain high customer satisfaction scores (Service Experience Index SEI) by delivering superior service consistently.
Collect comprehensive information during customer consultations for precise diagnostics and efficient service scheduling.
Coordinate effectively with appointment coordinators and technicians to optimize workflow.
Foster strong relationships within our dealership and with factory representatives to encourage teamwork and high standards.
Ensure timely and professional customer communication via phone email and in person.
What Were Looking For:
Successful candidates will possess excellent customer interaction skills an organized approach to work and a proactive attitude towards achieving outstanding results.
Required Qualifications:
Friendly professional demeanor with excellent interpersonal skills
Strong communication and active listening abilities
Proven capability in customer service and/or sales roles
Effective time management and multitasking skills
Professional appearance consistent with dealership standards
Valid drivers license with a clean driving record
Preferred Qualifications:
Prior experience in automotive service or sales roles
Demonstrated leadership and team management capabilities
Grow Your Career With Us!
Joining Shults Ford Lincoln of Wexford means becoming part of a dealership renowned for excellence and customer satisfaction. Youll enjoy ample opportunities to advance professionally within a supportive environment that appreciates and rewards your dedication.
Ready to Take the Next Step
If youre eager to deliver exceptional customer service and advance your automotive career we want you on our team. Apply today and start your rewarding journey with Shults Ford Lincoln of Wexford!
About Shults Ford Lincoln:
Shults Ford Lincoln of Wexford is proud to provide a respectful workplace. We are committed to equal employment opportunities prohibiting discrimination and harassment based on race color religion age sex national origin disability status protected veteran status or any other protected characteristics.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
