CCTV Day Controller
CCTV Day Controller
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Job Description
LOCATION: Eastgate Shopping Centre
PAY RATE: 30081 per annum
SHIFT PATTERN: 3 on 3 off 42 hours per week
If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department at. Were here to help!
ROLE OVERVIEW AND PURPOSE
The Dual Role Security Officer/CCTV Controller plays a critical part in ensuring the safety and security of The Shopping Center. This position combines the responsibilities of monitoring CCTV operations and providing onsite security presence ensuring exemplary standards of safety security and customer service for all visitors and staff.
- Manage and monitor CCTV systems in compliance with established codes of practice.
- Conduct regular patrols throughout the shopping center to deter and detect criminal activity.
- Respond to incidents and emergencies effectively ensuring the safety of all patrons and staff.
- Provide guidance and support to other security personnel in maintaining site security protocols.
- Assess and prioritize incidents while communicating effectively with management and relevant authorities.
- Log and report incidents following company procedures ensuring accurate documentation.
- Ensure compliance with GDPR and all relevant regulations regarding surveillance data.
- Support the delivery of firstrate customer service while maintaining a professional demeanor.
- Assist in managing access and egress to management areas and service yards.
- Participate in regular team meetings and training sessions to enhance skills and knowledge.
- Build strong relationships with clients tenants and staff to create a secure environment.
- Wear the designated uniform and maintain a professional appearance at all times.
- Available to handle additional shifts as needed to cover staff absences.
- Engage positively with customers answering queries and providing directions when needed.
- Maintain uptodate knowledge of emergency procedures and work diligently during crises.
- Complete other reasonable tasks as assigned by the Security Manager.
- Ability to work independently as well as part of a team.
- Strong observational skills and attention to detail.
- Possession of a valid SIA CCTV License and Security License is mandatory.
REQUIRED SKILLS AND EXPERIENCE
- Significant experience in security roles preferably in retail or shopping center environments.
- Proficient in the operation of CCTV systems and security technologies.
- Exceptional communication and interpersonal skills.
- Proficient report writing ability to document incidents comprehensively.
- Ability to remain calm and make rational decisions under pressure.
- Flexible adaptable and willing to learn new skills as needed.
- Current SIA Security License and SIA CCTV License.
ESSENTIAL QUALIFICATIONS
- Holds a current SIA Security License
- Holds a current SIA CCTV License
Benefits
Were proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UKbased GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work our innovative employee app where you can find:
- Perks: discounts gift cards cashback and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABMs benefits visit our careers page
ABOUT US
ABM is one of the worlds largest providers of integrated facility services. A driving force for a cleaner healthier and more sustainable world ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning engineering parking electrical & lighting energy solutions HVAC & mechanical security and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries from commercial office buildings to schools airports hospitals data centres manufacturing plants and distribution centres entertainment venues and more. In the UK were proud to service icon sites across the country with more than 10000 team members. For more information visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age disability gender reassignment sex marriage and civil partnership status pregnancy and maternity status race religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Employment Type
Full-Time
