Head of Business change

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives by offering products and services which satisfy their needs in the areas of insurance personal protection saving and asset management. AXA is the leading insurance brand worldwide with over 100 million clients. We are transforming from payer to partner for our client with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First Courage Integrity and One AXA.

By joining AXA Partners you will work in a responsible company which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyones skills whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally at AXA we work to make a real difference to people when amazing things happen and when we create opportunities for a better life the feeling of pride is extraordinary.

Technical/ Functional Knowledge Skills and Abilities

Experience of steering and delivering successful transformation and operational improvement programmes

A successful record of exploiting new opportunities and of leading and managing change

Demonstrable experience of lean process agile approach continuous improvement and services designed around need of the customer and/or agent

Experience of taking people on a change journey within a large multidisciplined organisation to achieve output related improvements and a customer focus.

Experience in delivery of new technology assets into a business to drive process and/or customer improvement

Technical / digital background with understanding or experience in software development and agile methodologies preferred

Understanding and experience of Programme Management processes structures and capability requirements.

Strong influential leadership behaviours to drive alignment arbitrage and delivery at all levels

Significant experience in change management and digital / business transformation of a large multinational company

Proven managerial leadership and talent management skills

Strong financial (P&L) and analytical skills

Education Professional Qualifications and Experience

Degree education ideally in business or related subject

Experience of working at a senior/ executive level in a complex environment managing multiple transformation projects

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services travel insurance and credit protection.

AXA Partners role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise we design and deliver worldwide solutions for partners and communities. We protect what matters when it matters.

We are currently recruiting for a Head of Business Change to join the Operations area of our business. This roles is responsible for ensuring that transformation agenda and the resulting initiatives aligned with AXA Partners strategy are well designed and executed and expected impacts and benefits delivered thanks to comprehensive and consistent rollout and change management plans.

The role acts as the key cornerstone across all functions providing expert advice and coaching to wider stakeholders and teams to ensure bestpractice execution of the AXA Partners UK & Ireland approach to transformation.

Furthermore the role holder leads the Transformation Programme through an effective and robust programme and project management culture building and coordinating a consolidated transformation roadmap tracking progress identifying issues and risks and proactively contributing to provide solutions or escalations.

Lastly as part of Transformation the role holder works tightly with other teams and notably workforce management financial measurement as well as excom to ensure the organisations means but also culture and priorities match its transformation imperatives.

You will be based in our Redhill office and work on a hybrid basis. We work a 35 hour week Monday to Friday 9am 5pm.

The Head of Business Change will lead and oversee the transformation initiatives across digital Motor & Home (M&H) Travel and continuous improvement functions. This role is responsible for driving change management strategies fostering a culture of continuous improvement and ensuring that training and development programs align with organizational goals.

Digital Transformation Leadership:

Develop and implement a comprehensive digital transformation strategy that enhances operational efficiency and customer experience.

Collaborate with IT and digital teams to ensure successful integration of digital tools and platforms across the organization.

Motor & Home (M&H) Lead:

Lead initiatives within the Motor & Home domain to optimize processes and improve service delivery.

Collaborate with stakeholders to align M&H strategies with overall business objectives.

Travel Function Management:

Lead initiatives within the Travel domain to optimize processes and improve service delivery.

Collaborate with stakeholders to align Travel strategies with overall business objectives.

Continuous Improvement Initiatives:

Drive a culture of continuous improvement by identifying opportunities for process optimization across allbusiness functions.

Utilize methodologies in collaboration with the Group to facilitate improvement projects and measure outcomes.

Training and Development:

Develop and implement training programs that equip employees with the necessary skills to adapt to changes and improve performance.

Monitor and assess the effectiveness of training initiatives making adjustments as needed to meet business needs.