Support Systems & Workflow Architect
Posted on :
11-05-2025
Employer Active
1 Vacancy
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Job Description
What youll do
Were looking for a Support Systems & Workflow Architect to join our IT team embedded closely with our Customer Support (CS) organization. In this role you will drive the design integration and continuous improvement of support tooling and processes across multiple teams with a focus on workflow automation ticket lifecycle management and transparency through dashboards and reporting.
You wont just implementyoull design and own solutions that are scalable sustainable and smart supporting teams across regions and functions.
What youll do:
You wont just implementyoull design and own solutions that are scalable sustainable and smart supporting teams across regions and functions.
What youll do:
- Partner with CS leadership to understand operational needs and priorities
- Design and implement scalable workflows for ticketing alerting escalation and interteam collaboration
- Ensure workflows align with best practices and ITIL concepts (e.g.Incident Request Management)
- Own and evolve support tooling setup using platforms such asJira Service ManagementandMicrosoft 365(e.g.Teams Outlook Power Automate)
- Designmanagement dashboards and clientfacing reportsusing tools such asPower BIand/or other reporting solutions
- Driveautomation initiativesto reduce repetitive work and improve responsiveness
- Collaborate with IT stakeholders to ensure alignment with broader systems architecture and data governance
- Lead or supporttooling integrations and migrations ensuring system reliability and scalability
- Document workflows and tooling architecture for maintainability and knowledge sharing
- Stayuptodatewith industry practices for support tooling automation and KPI tracking
Why we should decide on you
- 3years experiencein technical support operations business systems or automation/IT process roles
- Experience designing or implementingsupport workflows and automations ideally withJira Service Managementor equivalent tools
- Understanding ofITIL principles especially incident request and change management
- Strong analytical thinking and structured problemsolving skills
- Experience withdashboarding and KPI reporting ideally withPower BIor other visualization tools (Power BI preferred if reporting is a major focus)
- Ability to translate vague operational needs into structured crossteam solutions
- Experience working with multiple stakeholders across CS IT and operations
- Bonus: experience with scripting or lowcode tools data flows or API integrations
Why you should decide on us
- Lets grow togetherjoin a marketleading international SaaS company. Our agile character and culture of innovation enable you to shape our future.
- We provide you with the opportunity to take on responsibility and participate in international projects.
- In addition to our buddy program we offer numerous individual and wideranging training opportunities where you can explore technical and functional areas.
- Our internal mobility initiative encourages colleagues to transfer crossfunctionally to gain experience and promotes knowledge sharing.
- We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication at all levels.
- Together were bettermeet your colleagues at our numerous team events.
To get a first impression we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Even if you do not live in the Sibiu area we are looking forward to your application. Thanks to flexible working hours and remote working we will find a solution that suits you.
Recognizing the benefits of working in diverse teams we are committed to equal employment opportunities regardless of gender age nationality ethnic or social origin disability and sexual identity.
Are you interested Apply now!
IT202505
About us
Regnology is a leading technology firm on a mission to bring safety and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 7000 financial institutions 30 regulators and 20 tax authorities as clients were uniquely positioned to bring greater data quality efficiency and cost savings to all market participants. With over 900 employees in 12 countries and a unified data ingestion model powering our work our clients can quickly implement and derive value from our solutions and easily keep pace with ongoing regulatory changes. For more information visit
Want to know more about Regnology Find our news and business events on LinkedIn: to know more about life and people at Regnology Check out our Instagram page:
Employment Type
Full-Time
Key Skills
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