Director of KYC Operations
Director of KYC Operations
Posted on :
11-05-2025
Employer Active
1 Vacancy
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Job Description
A leading financial institution is seeking aDirector of KYC Operationsto oversee a crossregional team supporting Know Your Customer (KYC) activities across global banking platforms. This leadership role is ideal for a KYC expert with a strong command of regulatory compliance operational excellence and team development in the context of Commercial and Investment Banking (CIB).
Youll be responsible for driving quality performance and strategic alignment across KYC operations while collaborating with stakeholders from Front Office Risk Financial Security and global data management teams. This is a highvisibility role with a critical impact on internal control audit readiness and compliance with regulatory frameworks.Key Responsibilities
Leadership & Team Management
- Lead and mentor KYC analysts and checkers fostering a collaborative and highperformance environment.
- Create a culture of accountability trust and continuous improvement.
- Set clear goals and ensure alignment with business priorities and compliance standards.
- Contribute to broader operational strategy as part of the leadership committee for the KYC/data governance function.
Operational Excellence
- Oversee the delivery and quality of KYC onboarding and periodic reviews.
- Ensure consistent processes roles and communications across teams and regions.
- Coordinate with stakeholders across Front Office Risk Compliance and Support Functions to align expectations and resolve issues.
Process Improvement & Data Management
- Drive process improvements and automation to enhance productivity and reduce risk.
- Oversee data quality initiatives and the local referential for client and financial instrument data.
- Manage change implementations stemming from regulatory or policy updates.
Project Management & Change Leadership
- Lead crossfunctional projects and contribute to transformation initiatives related to KYC and data governance.
- Manage resource planning budgeting and forecasting in collaboration with department heads.
Compliance Controls & Audit Readiness
- Maintain strong internal control frameworks and support audit processes.
- Partner with Risk and Compliance teams to ensure operations meet legal and regulatory standards.
- Serve as the primary point of contact for internal control committees and audit stakeholders.
Qualifications & Experience
Required:- Bachelors Degree or equivalent in Business Finance Law or a related field.
- 11 years of professional experience including:
- Significant experience in KYC GRM or Client Onboarding functions
- Background in Commercial or Investment Banking environments
- Proven leadership in managing teams under tight timelines and quality controls
- Strong understanding of global regulatory requirements and compliance frameworks
- Experience with market data creation (e.g. bond equity and rates data)
- Project management or change leadership experience in financial operations
Skills & Competencies
Essential:- Bilingual: French and English (spoken and written)
- Excellent communication stakeholder management and conflict resolution skills
- Strong analytical mindset and ability to influence decisionmaking
- Ability to develop individuals and build cohesive teams
- Familiarity with Canadian U.S. and global regulatory KYC requirements
- Experience working across multicultural teams or global hubs
- Exposure to financial instrument referential systems
Why Join
- Influence missioncritical compliance functions at the core of a global banking operation
- Lead crossborder teams and partner with senior stakeholders across risk compliance and front office
- Drive innovation and operational excellence in a highimpact leadership role
- Competitive compensation package and hybrid work flexibility
Required Experience:
Director
Employment Type
Full Time
Key Skills
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